# I - Ask for Help **URL:** https://forums.ageofempires.com/c/age-of-empires-i/aoe-de-support/63.md [Latest](https://forums.ageofempires.com/latest.md) · [Categories](https://forums.ageofempires.com/categories.md) --- ## [\[HOW TO\] Contact the Age of Empires Support Team](https://forums.ageofempires.com/t/how-to-contact-the-age-of-empires-support-team/96476)
**Author:** [@GMEvangelos](https://forums.ageofempires.com/u/GMEvangelos)\ **Replies:** 0\ **Last updated:** [September 10, 2020, 7:00pm UTC](https://forums.ageofempires.com/t/how-to-contact-the-age-of-empires-support-team/96476 "2020-09-10T19:00:00Z")
If you are experiencing a technical issue, game issue, crash, or other problem that cannot be resolved by the community, you can visit the official Support site to seek out answers or contact the Age Support Team. … --- ## [Need Help? Ask the Community!](https://forums.ageofempires.com/t/need-help-ask-the-community/38020)
**Author:** [@GMEvangelos](https://forums.ageofempires.com/u/GMEvangelos)\ **Replies:** 0\ **Last updated:** [May 20, 2019, 8:48pm UTC](https://forums.ageofempires.com/t/need-help-ask-the-community/38020 "2019-05-20T20:48:59Z")
Having a problem installing or playing the game? Experiencing crashes or other technical issues? Have a question about the game and how to play? This is the place to ask! The ‘Ask for Help’ forum is where you can ask qu… --- ## [Please, \*\*Microsoft\*\*, make \*Age of Empires\* happen on the \*\*Switch 2\*\*! ](https://forums.ageofempires.com/t/please-microsoft-make-age-of-empires-happen-on-the-switch-2/277685)
**Author:** [@EnzoLai](https://forums.ageofempires.com/u/EnzoLai)\ **Replies:** 5\ **Last updated:** [September 11, 2026, 10:50am UTC](https://forums.ageofempires.com/t/please-microsoft-make-age-of-empires-happen-on-the-switch-2/277685 "2026-09-11T10:50:13Z")
Age of Empires was my entire childhood! :video\_game: I remember rushing home every day just to spam units and build castles until I couldn’t anymore – it was pure joy! Even now, thinking about it gets me hyped up! Pleas… --- ## [Units not moving but reacting to enemy in their sight](https://forums.ageofempires.com/t/units-not-moving-but-reacting-to-enemy-in-their-sight/289324)
**Author:** [@VestinBrazza](https://forums.ageofempires.com/u/VestinBrazza)\ **Replies:** 0\ **Last updated:** [September 7, 2026, 2:52pm UTC](https://forums.ageofempires.com/t/units-not-moving-but-reacting-to-enemy-in-their-sight/289324 "2026-09-07T14:52:26Z")
SCENARIO EDITOR Hello, i’ve been recently trying to make high quality scenario, but i fail when trying to make enemy units not move at all but still react to enemy when he’s in their view. Is there anything like that ex… --- ## [Buying AoE4 in Egypt and moving to Europe – any multiplayer issues?](https://forums.ageofempires.com/t/buying-aoe4-in-egypt-and-moving-to-europe-any-multiplayer-issues/289206)
**Author:** [@diaa\_ali1](https://forums.ageofempires.com/u/diaa_ali1)\ **Replies:** 2\ **Last updated:** [September 6, 2026, 12:06pm UTC](https://forums.ageofempires.com/t/buying-aoe4-in-egypt-and-moving-to-europe-any-multiplayer-issues/289206 "2026-09-06T12:06:04Z")
Hi everyone, I currently live in Egypt and I want to buy Age of Empires IV on Steam. However, I will be moving to Europe next month. Because AoE4 has different prices on Steam depending on the country/region, I’m wonde… --- ## [The game keeps closing; I've tried everything.](https://forums.ageofempires.com/t/the-game-keeps-closing-ive-tried-everything/288931)
**Author:** [@andersoncastillosantiago17](https://forums.ageofempires.com/u/andersoncastillosantiago17)\ **Replies:** 0\ **Last updated:** [August 19, 2026, 9:53pm UTC](https://forums.ageofempires.com/t/the-game-keeps-closing-ive-tried-everything/288931 "2026-08-19T21:53:11Z")
--- ## [Can't play not in Multiplayer and not Singleplayer](https://forums.ageofempires.com/t/cant-play-not-in-multiplayer-and-not-singleplayer/285794)
**Author:** [@sigmacik](https://forums.ageofempires.com/u/sigmacik)\ **Replies:** 0\ **Last updated:** [May 3, 2026, 4:15pm UTC](https://forums.ageofempires.com/t/cant-play-not-in-multiplayer-and-not-singleplayer/285794 "2026-05-03T16:15:31Z")
I can’t click on Singleplayer, Multiplayer, LAN and Redactor button. Someone, help… Playing from Steam, Windows 10 --- ## [Crasheo de pc](https://forums.ageofempires.com/t/crasheo-de-pc/285447)
**Author:** [@luishuchim](https://forums.ageofempires.com/u/luishuchim)\ **Replies:** 0\ **Last updated:** [April 20, 2026, 7:24pm UTC](https://forums.ageofempires.com/t/crasheo-de-pc/285447 "2026-04-20T19:24:36Z")
Hello Age of Empires gods: I humbly come to you seeking help. My computer crashes during the first 10 or 15 minutes of gameplay. It happens repeatedly, and I’ve tried all your suggestions, but so far I haven’t been able… --- ## [AoE3:DE Freeze on Windows 11 — cursor snaps to top-left (0,0), sometimes black screen; Ryzen 7 8840U + AMD eGPU](https://forums.ageofempires.com/t/aoe3-de-freeze-on-windows-11-cursor-snaps-to-top-left-0-0-sometimes-black-screen-ryzen-7-8840u-amd-egpu/284879)
**Author:** [@Arthoriuz](https://forums.ageofempires.com/u/Arthoriuz)\ **Replies:** 1\ **Last updated:** [March 18, 2026, 10:55pm UTC](https://forums.ageofempires.com/t/aoe3-de-freeze-on-windows-11-cursor-snaps-to-top-left-0-0-sometimes-black-screen-ryzen-7-8840u-amd-egpu/284879 "2026-03-18T22:55:36Z")
Game: Age of Empires III: Definitive Edition (Steam) OS: Windows 11 CPU: AMD Ryzen 7 8840U (8C/16T) GPU: Radeon 780M iGPU + AMD RX 9060 eGPU → external monitor via DP (2560×1440) What happens Game runs perfectly smoo… --- ## [Ranked games not adding to an ELO? on xbox](https://forums.ageofempires.com/t/ranked-games-not-adding-to-an-elo-on-xbox/280993)
**Author:** [@PeteyC9613](https://forums.ageofempires.com/u/PeteyC9613)\ **Replies:** 0\ **Last updated:** [October 17, 2025, 11:26am UTC](https://forums.ageofempires.com/t/ranked-games-not-adding-to-an-elo-on-xbox/280993 "2025-10-17T11:26:50Z")
Hey guys I’ve been playing ranked on xbox for the last few months and have played over 70 games via multiplayer\>ranked\>random map\>find match, however I still don’t have a ranking? Whenever I click on the leaderboard it … --- ## [Please help! Crash issue](https://forums.ageofempires.com/t/please-help-crash-issue/279461)
**Author:** [@cjc](https://forums.ageofempires.com/u/cjc)\ **Replies:** 1\ **Last updated:** [September 23, 2025, 11:30pm UTC](https://forums.ageofempires.com/t/please-help-crash-issue/279461 "2025-09-23T23:30:26Z")
Hello all, I love this game so much, but the game crashes way too much. I mainly play mod game (Multiple Buffs Mode, Civ Alliance), and recently I couldn’t finish any game. That is so frustrating! What’s more, it’s so … --- ## [\#155976 crash - freeze. so frustrating LATAM](https://forums.ageofempires.com/t/155976-crash-freeze-so-frustrating-latam/280372)
**Author:** [@nestfilm](https://forums.ageofempires.com/u/nestfilm)\ **Replies:** 0\ **Last updated:** [September 23, 2025, 11:27pm UTC](https://forums.ageofempires.com/t/155976-crash-freeze-so-frustrating-latam/280372 "2025-09-23T23:27:23Z")
The update #155976 crashes after a while and I have to shut it down. Tried everything --- ## [Suche deutschen Xbox Spieler](https://forums.ageofempires.com/t/suche-deutschen-xbox-spieler/280130)
**Author:** [@Ralle895198](https://forums.ageofempires.com/u/Ralle895198)\ **Replies:** 0\ **Last updated:** [September 15, 2025, 5:57pm UTC](https://forums.ageofempires.com/t/suche-deutschen-xbox-spieler/280130 "2025-09-15T17:57:15Z")
Hallo ich suche einen Deutschsprachigen Mitspieler für Age of Empire 4 für Xbox wäre schön wenn sich jemand meldet. Mein Xbox Account heißt Ralle89#5198 --- ## [Build Population not showing](https://forums.ageofempires.com/t/build-population-not-showing/278694)
**Author:** [@RomanSoldier999](https://forums.ageofempires.com/u/RomanSoldier999)\ **Replies:** 0\ **Last updated:** [August 22, 2025, 6:33pm UTC](https://forums.ageofempires.com/t/build-population-not-showing/278694 "2025-08-22T18:33:00Z")
I’m playing on PS5, now come across an issue when I start producing villagers or any units I can’t see how many are being produced It previously worked had no issues but for some reason it just isn’t showing I’ve checke… --- ## [Can't build Wonder in Chronicles: The fruits of empires](https://forums.ageofempires.com/t/cant-build-wonder-in-chronicles-the-fruits-of-empires/278141)
**Author:** [@christer.hellberg](https://forums.ageofempires.com/u/christer.hellberg)\ **Replies:** 0\ **Last updated:** [August 13, 2025, 2:50pm UTC](https://forums.ageofempires.com/t/cant-build-wonder-in-chronicles-the-fruits-of-empires/278141 "2025-08-13T14:50:15Z")
I can’t build the Wonder where it should be. Just says that something is obstructing and the build is cancelled. I’ve tried it all. --- ## [Can't enable voice chat in AOE2 de](https://forums.ageofempires.com/t/cant-enable-voice-chat-in-aoe2-de/275978)
**Author:** [@I\_suxatgaming](https://forums.ageofempires.com/u/I_suxatgaming)\ **Replies:** 1\ **Last updated:** [June 24, 2025, 4:23pm UTC](https://forums.ageofempires.com/t/cant-enable-voice-chat-in-aoe2-de/275978 "2025-06-24T16:23:49Z")
For some strange reason i can’t enable voice chat in game on pc version AOE2 de. It’s not even an option on the audio/voice settings. My microphone works on steam and pc in general. And i have voice chat enabled on AOE4 … --- ## [Stuttering/Lagging](https://forums.ageofempires.com/t/stuttering-lagging/263129)
**Author:** [@noize3558](https://forums.ageofempires.com/u/noize3558)\ **Replies:** 2\ **Last updated:** [April 27, 2025, 10:05am UTC](https://forums.ageofempires.com/t/stuttering-lagging/263129 "2025-04-27T10:05:01Z")
I’m having some issues like audio and video stuttering while playing Age of Empires Definitive Edition on a simple mission of campaign mode. My system is: Radeon RX550/550 Series AMD Phenom™ II X6 1100T Processor 3.3 … --- ## [Mitspieler gesucht](https://forums.ageofempires.com/t/mitspieler-gesucht/132776)
**Author:** [@nostrodomosFU](https://forums.ageofempires.com/u/nostrodomosFU)\ **Replies:** 9\ **Last updated:** [April 21, 2025, 6:33pm UTC](https://forums.ageofempires.com/t/mitspieler-gesucht/132776 "2025-04-21T18:33:49Z")
Hallo, ich suche AoE-Mitstreiter für gelegentlich nette Gefechte. Von meiner Seite aus auch für PvP, ist aber nicht mein Fokus. Der Fokus liegt bei mir hauptsächlich auf Spaß. Da ich leider ein Kacknoob in Fremdsprachen… --- ## [AI difficulty](https://forums.ageofempires.com/t/ai-difficulty/268844)
**Author:** [@KFNVII](https://forums.ageofempires.com/u/KFNVII)\ **Replies:** 1\ **Last updated:** [January 28, 2025, 1:01am UTC](https://forums.ageofempires.com/t/ai-difficulty/268844 "2025-01-28T01:01:16Z")
I’ve returned to AoE II after about two decades. I’ve beaten the AI up to modest and can easily beat it every time. However, on hard, I get overwhelmed mainly in castle age but also sometimes in feudal age too as it ju… --- ## [Can't open lobby browser](https://forums.ageofempires.com/t/cant-open-lobby-browser/268345)
**Author:** [@ChewiestPlague0](https://forums.ageofempires.com/u/ChewiestPlague0)\ **Replies:** 2\ **Last updated:** [January 14, 2025, 7:46pm UTC](https://forums.ageofempires.com/t/cant-open-lobby-browser/268345 "2025-01-14T19:46:29Z")
I’ve purchased the game when it released on Microsoft store back in 2018. I haven’t play this game, maybe since 2DE released. Yesterday reinstalled it and wanted to play an online match. It gives error as; “Your account’… --- ## [Possibility to delete key bindings (unbind them)?](https://forums.ageofempires.com/t/possibility-to-delete-key-bindings-unbind-them/259253)
**Author:** [@SlenderBadger98](https://forums.ageofempires.com/u/SlenderBadger98)\ **Replies:** 0\ **Last updated:** [August 14, 2024, 6:31pm UTC](https://forums.ageofempires.com/t/possibility-to-delete-key-bindings-unbind-them/259253 "2024-08-14T18:31:30Z")
I mean, is there a file I can modify in order to unbind hotkeys and simply save it so it can be reflected through the in-game UI? Build 31845 still does not have a “delete” option as opposed to Age of Empires II: DE, whi… --- ## [age of empire 4 collaborating ](https://forums.ageofempires.com/t/age-of-empire-4-collaborating/258844)
**Author:** [@asu](https://forums.ageofempires.com/u/asu)\ **Replies:** 0\ **Last updated:** [August 3, 2024, 11:31am UTC](https://forums.ageofempires.com/t/age-of-empire-4-collaborating/258844 "2024-08-03T11:31:16Z")
Are there future plans for Age of Kingdom 4 collaborating with other games or films? like lord of the rings or three kingdom? --- ## [AoE DE LAN issue](https://forums.ageofempires.com/t/aoe-de-lan-issue/65136)
**Author:** [@TheDKViking](https://forums.ageofempires.com/u/TheDKViking)\ **Replies:** 6\ **Last updated:** [May 14, 2024, 2:14am UTC](https://forums.ageofempires.com/t/aoe-de-lan-issue/65136 "2024-05-14T02:14:47Z")
I also experience issues with playing LAN games where no game lobbies can be found after installing the latest version of Age of Empires Definitive Edition (AoE DE) from the Windows Store. In my case a test of disabling … --- ## [How do I get started with download for PC?](https://forums.ageofempires.com/t/how-do-i-get-started-with-download-for-pc/253393)
**Author:** [@JohnD412](https://forums.ageofempires.com/u/JohnD412)\ **Replies:** 3\ **Last updated:** [May 3, 2024, 9:40pm UTC](https://forums.ageofempires.com/t/how-do-i-get-started-with-download-for-pc/253393 "2024-05-03T21:40:56Z")
Newbie boomer here. I just purchased AoE for PC. when i log into the MS store, it says I own it. but when I click the green button, it says “Install this content with the Xbox app”. do i need to buy that now?? I don’t… --- ## [I can't open multiplayer/lan in definitive editon 1, why?](https://forums.ageofempires.com/t/i-cant-open-multiplayer-lan-in-definitive-editon-1-why/253016)
**Author:** [@empirerfighter1](https://forums.ageofempires.com/u/empirerfighter1)\ **Replies:** 1\ **Last updated:** [April 26, 2024, 7:38am UTC](https://forums.ageofempires.com/t/i-cant-open-multiplayer-lan-in-definitive-editon-1-why/253016 "2024-04-26T07:38:28Z")
I need help, i can’t enter multiplayer --- ## [I want a shortcut to stop in military units independently of the units, please](https://forums.ageofempires.com/t/i-want-a-shortcut-to-stop-in-military-units-independently-of-the-units-please/250637)
**Author:** [@MeteBaşkan](https://forums.ageofempires.com/u/MeteBa%C5%9Fkan)\ **Replies:** 0\ **Last updated:** [March 15, 2024, 3:08pm UTC](https://forums.ageofempires.com/t/i-want-a-shortcut-to-stop-in-military-units-independently-of-the-units-please/250637 "2024-03-15T15:08:11Z")
I want a shortcut to stop in military units independently of the units, please add this in the next update. Do not let the two shortcuts conflict with each other. Let’s be able to choose different normal unit and militar… --- ## [Age of Empires DE LAN game is causing laptop overheating. Please help!](https://forums.ageofempires.com/t/age-of-empires-de-lan-game-is-causing-laptop-overheating-please-help/249737)
**Author:** [@TEODOR4573](https://forums.ageofempires.com/u/TEODOR4573)\ **Replies:** 0\ **Last updated:** [February 29, 2024, 5:10pm UTC](https://forums.ageofempires.com/t/age-of-empires-de-lan-game-is-causing-laptop-overheating-please-help/249737 "2024-02-29T17:10:04Z")
installed AoE DE on my laptop. It is a lenovo legion pro with an AMD ryzen 7 6800H and an RTX 3070. As soon as the game started I noticed that the fans started reving up. The laptop became extremely hot. CPU temp 92+ C.… --- ## [However, winning a rank game is considered a defeat](https://forums.ageofempires.com/t/however-winning-a-rank-game-is-considered-a-defeat/249494)
**Author:** [@EL-Comandante389](https://forums.ageofempires.com/u/EL-Comandante389)\ **Replies:** 0\ **Last updated:** [February 25, 2024, 10:31pm UTC](https://forums.ageofempires.com/t/however-winning-a-rank-game-is-considered-a-defeat/249494 "2024-02-25T22:31:17Z")
Hi Guys! I have a problem, even though I will win ranked games that will be counted as losses! why is that? Does anyone else have this problem? Need help --- ## [When i start a game the image is dark](https://forums.ageofempires.com/t/when-i-start-a-game-the-image-is-dark/249064)
**Author:** [@perc7857](https://forums.ageofempires.com/u/perc7857)\ **Replies:** 0\ **Last updated:** [February 18, 2024, 2:15pm UTC](https://forums.ageofempires.com/t/when-i-start-a-game-the-image-is-dark/249064 "2024-02-18T14:15:33Z")
when i start a game the image is dark, i need to save en reload then the image is ok --- ## [Age of Empires DE Babylon Holy Man](https://forums.ageofempires.com/t/age-of-empires-de-babylon-holy-man/51732)
**Author:** [@AmberLlama43721](https://forums.ageofempires.com/u/AmberLlama43721)\ **Replies:** 60\ **Last updated:** [February 10, 2024, 3:34am UTC](https://forums.ageofempires.com/t/age-of-empires-de-babylon-holy-man/51732 "2024-02-10T03:34:53Z")
How do you beat this scenario? I watched the solution for the AoE, but that does not work. As soon as I convert a yellow worker, the rest mob and kill my priest. That leaves me with one worker and does not give me enough… [Next page](https://forums.ageofempires.com/c/age-of-empires-i/aoe-de-support/63.md?page=1)