# II - Ask for Help **URL:** https://forums.ageofempires.com/c/age-of-empires-ii/aoe2-support/65.md?page=1 [Latest](https://forums.ageofempires.com/latest.md) · [Categories](https://forums.ageofempires.com/categories.md) **Page:** 2 --- ## [All sounds are gone once I launch the game](https://forums.ageofempires.com/t/all-sounds-are-gone-once-i-launch-the-game/258154)
**Author:** [@Vor7X7](https://forums.ageofempires.com/u/Vor7X7)\ **Replies:** 4\ **Last updated:** [April 6, 2026, 10:00pm UTC](https://forums.ageofempires.com/t/all-sounds-are-gone-once-i-launch-the-game/258154 "2026-04-06T22:00:42Z")
Hi all, for a few days I have a strange behaviour with AoE II DE. When I have my bluetooth headset connected to my Win 10 machine and listen to music on youtube or anything else everything is working. As soon as I laun… --- ## [Weird problem with 「Dawn of the Dukes」 DLC](https://forums.ageofempires.com/t/weird-problem-with-dawn-of-the-dukes-dlc/285092)
**Author:** [@VoyagerVI](https://forums.ageofempires.com/u/VoyagerVI)\ **Replies:** 0\ **Last updated:** [March 28, 2026, 7:20pm UTC](https://forums.ageofempires.com/t/weird-problem-with-dawn-of-the-dukes-dlc/285092 "2026-03-28T19:20:47Z")
I originally bought the base game on an alt account and used Family Sharing​ to play it on my main account. All subsequent DLCs were also purchased on that alt account. However, the Dawn of the Dukes DLC was given for fr… --- ## [Multiplayer queues](https://forums.ageofempires.com/t/multiplayer-queues/285056)
**Author:** [@TurnedSaucer72](https://forums.ageofempires.com/u/TurnedSaucer72)\ **Replies:** 0\ **Last updated:** [March 27, 2026, 11:48am UTC](https://forums.ageofempires.com/t/multiplayer-queues/285056 "2026-03-27T11:48:59Z")
Can anyone please tell me why I get a message in my matchmaking lobbies saying…. “Currently unable to match with players from other networks, or players who have cross play enabled” This started roughly a week or so ag… --- ## [Reporting players](https://forums.ageofempires.com/t/reporting-players/284800)
**Author:** [@FanjitaTowels](https://forums.ageofempires.com/u/FanjitaTowels)\ **Replies:** 1\ **Last updated:** [March 26, 2026, 7:03pm UTC](https://forums.ageofempires.com/t/reporting-players/284800 "2026-03-26T19:03:07Z")
I’ve had multiple instances of the same player dodging queue after queue or instantly resigning making it take over 30 minutes to play a game. In multiple instances of reporting I have opened the game to the message that… --- ## [Unable to launch game since patch](https://forums.ageofempires.com/t/unable-to-launch-game-since-patch/284801)
**Author:** [@Jon\_Longshanks](https://forums.ageofempires.com/u/Jon_Longshanks)\ **Replies:** 1\ **Last updated:** [March 26, 2026, 7:00pm UTC](https://forums.ageofempires.com/t/unable-to-launch-game-since-patch/284801 "2026-03-26T19:00:37Z")
Hello fellow warmongers, I just updated my game, and it’s not been able to launch since, going straight to the error reporting window. I’ve updated Steam, verified the integrity of game files, and then re-installed it,… --- ## [Ongoing Issues on Xbox After Chieftains DLC – Any Updates?](https://forums.ageofempires.com/t/ongoing-issues-on-xbox-after-chieftains-dlc-any-updates/284959)
**Author:** [@Pitry2012](https://forums.ageofempires.com/u/Pitry2012)\ **Replies:** 0\ **Last updated:** [March 23, 2026, 8:15am UTC](https://forums.ageofempires.com/t/ongoing-issues-on-xbox-after-chieftains-dlc-any-updates/284959 "2026-03-23T08:15:44Z")
Hello, Since the release of the Chieftains DLC, the game on Xbox has been unplayable. I am in contact with support—they reply to emails, thank me for reaching out, and say they are looking into the issue, but there is n… --- ## [The Last chieftains DLC can't update - game won't start](https://forums.ageofempires.com/t/the-last-chieftains-dlc-cant-update-game-wont-start/284810)
**Author:** [@AssassinGuru](https://forums.ageofempires.com/u/AssassinGuru)\ **Replies:** 0\ **Last updated:** [March 14, 2026, 12:56pm UTC](https://forums.ageofempires.com/t/the-last-chieftains-dlc-cant-update-game-wont-start/284810 "2026-03-14T12:56:50Z")
As a title said, I started game today, update popup apaired (did not played for a week), game and 3 DLC updated, but The Last Chieftains won’t and game can’t start…. Any one experienced this? how to get it work? Thanks… --- ## [Age](https://forums.ageofempires.com/t/age/284790)
**Author:** [@olli64bremen](https://forums.ageofempires.com/u/olli64bremen)\ **Replies:** 0\ **Last updated:** [March 13, 2026, 11:46am UTC](https://forums.ageofempires.com/t/age/284790 "2026-03-13T11:46:44Z")
Hello, I was pleasantly surprised to find that Age now runs on my Linux laptop. My PC doesn’t support Windows 11 either, so I’ve installed Linux Mint Cinnamon on it. Unfortunately, Age crashes on this system. Here are my… --- ## [Matchmaking is horrible right now](https://forums.ageofempires.com/t/matchmaking-is-horrible-right-now/280942)
**Author:** [@lordjoshi2225](https://forums.ageofempires.com/u/lordjoshi2225)\ **Replies:** 3\ **Last updated:** [March 10, 2026, 8:06am UTC](https://forums.ageofempires.com/t/matchmaking-is-horrible-right-now/280942 "2026-03-10T08:06:50Z")
It’s like in every second game I get leavers in the lobby or instant resigns in game, from either allies or enemies. This is a problem for quite a while now and it seems like nothing is done about it. I report them ever… --- ## [Game crashes/slow game play](https://forums.ageofempires.com/t/game-crashes-slow-game-play/284493)
**Author:** [@Crusader\_Blade](https://forums.ageofempires.com/u/Crusader_Blade)\ **Replies:** 0\ **Last updated:** [March 1, 2026, 1:33am UTC](https://forums.ageofempires.com/t/game-crashes-slow-game-play/284493 "2026-03-01T01:33:56Z")
Issue 1 – Game Crash Custom scenarios crash around the 25-minute mark during gameplay. This happens consistently. It occurs even when playing normally without unusual actions. These same scenarios worked fine b… --- ## [Game is unplayable on console](https://forums.ageofempires.com/t/game-is-unplayable-on-console/284333)
**Author:** [@moramora48](https://forums.ageofempires.com/u/moramora48)\ **Replies:** 4\ **Last updated:** [February 26, 2026, 9:06pm UTC](https://forums.ageofempires.com/t/game-is-unplayable-on-console/284333 "2026-02-26T21:06:35Z")
Since the release of Cheiftains update, game can’t be played on console (XBOX/PS5) as the game is glitching a lot while playing multiplayer games, making team ranked unplayable. BUT inside the controller community we hav… --- ## [Constant crashing on Xbox after castle age + invisible unusable building](https://forums.ageofempires.com/t/constant-crashing-on-xbox-after-castle-age-invisible-unusable-building/284412)
**Author:** [@TurnedSaucer72](https://forums.ageofempires.com/u/TurnedSaucer72)\ **Replies:** 1\ **Last updated:** [February 26, 2026, 5:37pm UTC](https://forums.ageofempires.com/t/constant-crashing-on-xbox-after-castle-age-invisible-unusable-building/284412 "2026-02-26T17:37:40Z")
Since the last 2 updates on Xbox, the game is CONSTANTLY crashing during ranked matches and sending us back to the Xbox home screen. NO save to jump back in quickly. NO warning or error code. Just gives up and quits t… --- ## [PROBLEMA DE CONEXION MULTIJUGADOR XBOX](https://forums.ageofempires.com/t/problema-de-conexion-multijugador-xbox/284295)
**Author:** [@BrunoURUGUAY494](https://forums.ageofempires.com/u/BrunoURUGUAY494)\ **Replies:** 1\ **Last updated:** [February 23, 2026, 8:14pm UTC](https://forums.ageofempires.com/t/problema-de-conexion-multijugador-xbox/284295 "2026-02-23T20:14:09Z")
HOLA QUERIA SABER SI ESTAN TENIENDO EL MISMO PROBLEMA EN XBOX , DESPUES DE LA ULTIMA ACTUALIZACION NO ME APARECEN PARTIDAS EN LAS SALAS DE MULTIJUGADOR , NUNCA HABIA TENIDO ESE PROBLEMA . REEINSTALE EL JUEGO PERO SIGO CO… --- ## [Advanced Genie Editor doesn’t work](https://forums.ageofempires.com/t/advanced-genie-editor-doesn-t-work/273183)
**Author:** [@II.Selim](https://forums.ageofempires.com/u/II.Selim)\ **Replies:** 18\ **Last updated:** [February 1, 2026, 12:39pm UTC](https://forums.ageofempires.com/t/advanced-genie-editor-doesn-t-work/273183 "2026-02-01T12:39:07Z")
After the recent upgrade, I’m unable to open the program. Does anyone else have the same issue? --- ## [Random spawns for units](https://forums.ageofempires.com/t/random-spawns-for-units/283567)
**Author:** [@Sunlight](https://forums.ageofempires.com/u/Sunlight)\ **Replies:** 2\ **Last updated:** [January 30, 2026, 12:07am UTC](https://forums.ageofempires.com/t/random-spawns-for-units/283567 "2026-01-30T00:07:40Z")
Can any scenario maker recommend me a way to create random units spawn? lets say a random nomad spawn for each player, --- ## ['Failled to load saved game'](https://forums.ageofempires.com/t/failled-to-load-saved-game/280894)
**Author:** [@Punkmunster](https://forums.ageofempires.com/u/Punkmunster)\ **Replies:** 2\ **Last updated:** [January 27, 2026, 8:13am UTC](https://forums.ageofempires.com/t/failled-to-load-saved-game/280894 "2026-01-27T08:13:18Z")
Hi. i have tryed administrtor mode. Deleting saves files. Repairing installation. Reinstalling Graphic Pack. Reinstalling the game. I still have this message when loading a save game of ‘Babou campaign’. thanks. --- ## [Ban me for my name?](https://forums.ageofempires.com/t/ban-me-for-my-name/283126)
**Author:** [@TaiwanIsChina's](https://forums.ageofempires.com/u/TaiwanIsChina's)\ **Replies:** 0\ **Last updated:** [January 2, 2026, 7:44am UTC](https://forums.ageofempires.com/t/ban-me-for-my-name/283126 "2026-01-02T07:44:52Z")
Why ban me from multiplayer mode? Just because of my name? How ridiculous this is! --- ## [Enemy AI killing its own units?](https://forums.ageofempires.com/t/enemy-ai-killing-its-own-units/281910)
**Author:** [@SlenderBadger98](https://forums.ageofempires.com/u/SlenderBadger98)\ **Replies:** 4\ **Last updated:** [December 31, 2025, 12:01am UTC](https://forums.ageofempires.com/t/enemy-ai-killing-its-own-units/281910 "2025-12-31T00:01:45Z")
I think I experienced the AI killing its own units while I was attempting to convert them in a campaign scenario from return of Rome. --- ## [Please change Korean theme to this](https://forums.ageofempires.com/t/please-change-korean-theme-to-this/282462)
**Author:** [@choco1004](https://forums.ageofempires.com/u/choco1004)\ **Replies:** 2\ **Last updated:** [December 9, 2025, 3:57am UTC](https://forums.ageofempires.com/t/please-change-korean-theme-to-this/282462 "2025-12-09T03:57:36Z")
I absolutely cannot recognize the current Korean theme in Age of Empires II as Korean traditional music. The developers did not conduct sufficient research on actual Korean traditional music. So I have a proposal: Ple… --- ## [Game unplayable after latest patch](https://forums.ageofempires.com/t/game-unplayable-after-latest-patch/282451)
**Author:** [@mensur1984](https://forums.ageofempires.com/u/mensur1984)\ **Replies:** 0\ **Last updated:** [December 7, 2025, 11:51pm UTC](https://forums.ageofempires.com/t/game-unplayable-after-latest-patch/282451 "2025-12-07T23:51:24Z")
Hello, This is a copy past from my thread in Steam. I have not been able to play the game since the last patch. When loading, it seems to stop at times or even freeze. After about 5 minutes of gameplay the game will co… --- ## [I can't get the achievement for Alexander Chronicles: Bloody Streets](https://forums.ageofempires.com/t/i-cant-get-the-achievement-for-alexander-chronicles-bloody-streets/282362)
**Author:** [@HomebredBus6991](https://forums.ageofempires.com/u/HomebredBus6991)\ **Replies:** 0\ **Last updated:** [December 4, 2025, 5:05pm UTC](https://forums.ageofempires.com/t/i-cant-get-the-achievement-for-alexander-chronicles-bloody-streets/282362 "2025-12-04T17:05:24Z")
I need help because I can’t get the Bloody Streets achievement. It involves capturing four distinctive Theban buildings in under 25 minutes. I had a time limit of 1 hour and 7 minutes, but after capturing them, I had 1 h… --- ## [Pixel Noise Distortion Issue](https://forums.ageofempires.com/t/pixel-noise-distortion-issue/276248)
**Author:** [@messi37307](https://forums.ageofempires.com/u/messi37307)\ **Replies:** 2\ **Last updated:** [November 28, 2025, 6:33am UTC](https://forums.ageofempires.com/t/pixel-noise-distortion-issue/276248 "2025-11-28T06:33:44Z")
I reinstalled the Age of Empires 2 DE game after months of not playing it, after I installed it I immediately played it and then this problem appeared. I tried to press the esc button, initially I wanted to live stream v… --- ## [UHD graphics disabled, performance test request after every restart](https://forums.ageofempires.com/t/uhd-graphics-disabled-performance-test-request-after-every-restart/281122)
**Author:** [@MartwyKogut](https://forums.ageofempires.com/u/MartwyKogut)\ **Replies:** 1\ **Last updated:** [November 22, 2025, 4:00am UTC](https://forums.ageofempires.com/t/uhd-graphics-disabled-performance-test-request-after-every-restart/281122 "2025-11-22T04:00:51Z")
Every time I launch the game, the UHD graphics are disabled. I also have to run the performance test again after every restart before I can join a multiplayer game. Reinstalling the entire game didn’t help. I’m using the… --- ## [Lost my AoE2 HD DLCs – Steam says I already own them but they don’t show up in game](https://forums.ageofempires.com/t/lost-my-aoe2-hd-dlcs-steam-says-i-already-own-them-but-they-don-t-show-up-in-game/281927)
**Author:** [@RussianversionofElon](https://forums.ageofempires.com/u/RussianversionofElon)\ **Replies:** 0\ **Last updated:** [November 16, 2025, 12:20pm UTC](https://forums.ageofempires.com/t/lost-my-aoe2-hd-dlcs-steam-says-i-already-own-them-but-they-don-t-show-up-in-game/281927 "2025-11-16T12:20:59Z")
Hey everyone, I’ve got a weird problem with Age of Empires II HD. I bought a few DLCs about a year or two ago and they used to work perfectly. Now they’re just… gone. When I try to buy them again, Steam tells me I alre… --- ## [The game crashes when syncing with the active Xbox profile](https://forums.ageofempires.com/t/the-game-crashes-when-syncing-with-the-active-xbox-profile/281534)
**Author:** [@Ynasco](https://forums.ageofempires.com/u/Ynasco)\ **Replies:** 1\ **Last updated:** [November 16, 2025, 11:45am UTC](https://forums.ageofempires.com/t/the-game-crashes-when-syncing-with-the-active-xbox-profile/281534 "2025-11-16T11:45:36Z")
Hello to all the fans of the game aoe2 de. Tell me what to do. For many weeks I have been trying to solve the problem of starting the game on PC (Microsoft store). Every time I start the game crashes before the opening v… --- ## [Failled to load game](https://forums.ageofempires.com/t/failled-to-load-game/281656)
**Author:** [@Punkmunster](https://forums.ageofempires.com/u/Punkmunster)\ **Replies:** 0\ **Last updated:** [November 7, 2025, 9:52am UTC](https://forums.ageofempires.com/t/failled-to-load-game/281656 "2025-11-07T09:52:46Z")
This bug still exist and have not been corrected. When loading a game: ‘Failled to load saved game’. Thanks for help. --- ## [Stats changed civs in recent games](https://forums.ageofempires.com/t/stats-changed-civs-in-recent-games/281428)
**Author:** [@Tarelin](https://forums.ageofempires.com/u/Tarelin)\ **Replies:** 0\ **Last updated:** [November 1, 2025, 7:32pm UTC](https://forums.ageofempires.com/t/stats-changed-civs-in-recent-games/281428 "2025-11-01T19:32:57Z")
In the mystats on ageofempires.com, it’s saying these four civs: Bulgarians, Celts, Chinese, Huns instead of the ones I played: Britons, Byzantines, Celts, Goths Is this a temporary glitch due to daylight savings? Or… --- ## [Lost connection to server. attempting to reconnect](https://forums.ageofempires.com/t/lost-connection-to-server-attempting-to-reconnect/136527)
**Author:** [@vu1pecu1a](https://forums.ageofempires.com/u/vu1pecu1a)\ **Replies:** 2\ **Last updated:** [October 28, 2025, 10:28pm UTC](https://forums.ageofempires.com/t/lost-connection-to-server-attempting-to-reconnect/136527 "2025-10-28T22:28:51Z")
Hi, so I have this infamous problem but I do not think it is actually about the game or my network. Reasons being I play with 2 other friends. One of them in a different country and other is at the same Wi-Fi as I am. Wh… --- ## [Help with trigger "Object Name ID"](https://forums.ageofempires.com/t/help-with-trigger-object-name-id/281263)
**Author:** [@HUEHUEHUE](https://forums.ageofempires.com/u/HUEHUEHUE)\ **Replies:** 0\ **Last updated:** [October 27, 2025, 7:39pm UTC](https://forums.ageofempires.com/t/help-with-trigger-object-name-id/281263 "2025-10-27T19:39:49Z")
Im testing out some triggers and the custom name doesn’t show up when garrisoned in a unit or building, is there any workaround for this? --- ## [My DLCs don't load in the game even though they are installed.](https://forums.ageofempires.com/t/my-dlcs-dont-load-in-the-game-even-though-they-are-installed/281253)
**Author:** [@raffaele.corrales](https://forums.ageofempires.com/u/raffaele.corrales)\ **Replies:** 0\ **Last updated:** [October 27, 2025, 1:08pm UTC](https://forums.ageofempires.com/t/my-dlcs-dont-load-in-the-game-even-though-they-are-installed/281253 "2025-10-27T13:08:57Z")
Subject: Issue with installed DLC not loading in the game Message: Dear Community, I have several downloadable content (DLC) installed for Age of Empires II: Definitive Edition on Steam. Although the DLC appears as co… [Previous page](https://forums.ageofempires.com/c/age-of-empires-ii/aoe2-support/65.md) [Next page](https://forums.ageofempires.com/c/age-of-empires-ii/aoe2-support/65.md?page=2)