# šŸ’¬ Tech Issues and Support FAQs **URL:** https://forums.ageofempires.com/c/age-of-mythology/retold-tech-and-support/444.md [Latest](https://forums.ageofempires.com/latest.md) Ā· [Categories](https://forums.ageofempires.com/categories.md) --- ## [About the šŸ’¬ Tech Issues and Support FAQs category](https://forums.ageofempires.com/t/about-the-tech-issues-and-support-faqs-category/259591)
**Author:** [@Cobaltdragon913](https://forums.ageofempires.com/u/Cobaltdragon913)\ **Replies:** 0\ **Last updated:** [August 23, 2024, 8:33pm UTC](https://forums.ageofempires.com/t/about-the-tech-issues-and-support-faqs-category/259591 "2024-08-23T20:33:42Z")
Having trouble accessing the Age of Mythology: Retold? Reach out here for support! This thread contains several of the most common technical issues that users have encountered along with troubleshooting steps that have ā€¦ --- ## [Fix for Instant "You have been kicked by the host" error in Age of mythology Retold](https://forums.ageofempires.com/t/fix-for-instant-you-have-been-kicked-by-the-host-error-in-age-of-mythology-retold/270442)
**Author:** [@Ashinferno](https://forums.ageofempires.com/u/Ashinferno)\ **Replies:** 2\ **Last updated:** [September 7, 2026, 7:22pm UTC](https://forums.ageofempires.com/t/fix-for-instant-you-have-been-kicked-by-the-host-error-in-age-of-mythology-retold/270442 "2026-09-07T19:22:13Z")
For those who get the instant error message ā€œYou have been kicked by the hostā€ when hosting multiplayer games. Try this fix: When hosting the game put the option from standard to Load saved game. Load a saved game . or Lā€¦ --- ## [Watch Tower Visual Bug](https://forums.ageofempires.com/t/watch-tower-visual-bug/283248)
**Author:** [@conorbebe](https://forums.ageofempires.com/u/conorbebe)\ **Replies:** 1\ **Last updated:** [July 7, 2026, 8:15pm UTC](https://forums.ageofempires.com/t/watch-tower-visual-bug/283248 "2026-07-07T20:15:04Z")
Game Version: Premium / DLC Build Number: v100.18.56738.0 (581062R) Platform: Steam Operating System: Windows 11 Issue: When a sentry tower is upgraded to a watch tower, the rotation of the tower changes. Thiā€¦ --- ## [Searching for Language Settings in Age of Mythology: Retold](https://forums.ageofempires.com/t/searching-for-language-settings-in-age-of-mythology-retold/285899)
**Author:** [@ELSAYEDGHONAME](https://forums.ageofempires.com/u/ELSAYEDGHONAME)\ **Replies:** 0\ **Last updated:** [May 6, 2026, 6:39pm UTC](https://forums.ageofempires.com/t/searching-for-language-settings-in-age-of-mythology-retold/285899 "2026-05-06T18:39:59Z")
Hi everyone, I was trying to find the option to enable subtitles, even just in English, , but I couldnā€™t find it in the audio or general settings. Has anyone managed to locate it? Maybe this needs an update from the deveā€¦ --- ## [HOTKEY - quickload scenario - HOW TO DISABLE?](https://forums.ageofempires.com/t/hotkey-quickload-scenario-how-to-disable/282608)
**Author:** [@Imago\_Mortis](https://forums.ageofempires.com/u/Imago_Mortis)\ **Replies:** 2\ **Last updated:** [March 24, 2026, 12:26am UTC](https://forums.ageofempires.com/t/hotkey-quickload-scenario-how-to-disable/282608 "2026-03-24T00:26:19Z")
How can I disable hotkey ā€œQuick Load Scenarioā€? It is assigned to CTRL+ALT+L (AltGR+L), but it does not appear in the hotkey menus. Iā€™m left-handed and would like to assign something else to this, but I cannot. It looks ā€¦ --- ## [PS5 -Unable to access Arena and Daily Missions ā€“ Error 0003-0000-0000 / 0004-0000-0000](https://forums.ageofempires.com/t/ps5-unable-to-access-arena-and-daily-missions-error-0003-0000-0000-0004-0000-0000/284942)
**Author:** [@Rafaah\_Oliver](https://forums.ageofempires.com/u/Rafaah_Oliver)\ **Replies:** 0\ **Last updated:** [March 21, 2026, 4:43pm UTC](https://forums.ageofempires.com/t/ps5-unable-to-access-arena-and-daily-missions-error-0003-0000-0000-0004-0000-0000/284942 "2026-03-21T16:43:09Z")
I am unable to access both Arena and Daily Missions. These two modes do not load and instead show the errors listed in the title: 0003-0000-0000 or 0004-0000-0000. I already tried reinstalling the game. After reinstalliā€¦ --- ## [Cannot play Arena mode](https://forums.ageofempires.com/t/cannot-play-arena-mode/284239)
**Author:** [@Povolskiy](https://forums.ageofempires.com/u/Povolskiy)\ **Replies:** 1\ **Last updated:** [February 26, 2026, 2:42pm UTC](https://forums.ageofempires.com/t/cannot-play-arena-mode/284239 "2026-02-26T14:42:57Z")
Somehow I cannot play Arena mode after installing recent patch. Already restarted with disabled mods, but still the same. There is code error showing for this: Initialization failed 0003-0000-0000 --- ## [Sound issues troughout (at least the FotT) campaign while using original German VO (mod)](https://forums.ageofempires.com/t/sound-issues-troughout-at-least-the-fott-campaign-while-using-original-german-vo-mod/276058)
**Author:** [@Madievrt](https://forums.ageofempires.com/u/Madievrt)\ **Replies:** 2\ **Last updated:** [January 28, 2026, 7:40pm UTC](https://forums.ageofempires.com/t/sound-issues-troughout-at-least-the-fott-campaign-while-using-original-german-vo-mod/276058 "2026-01-28T19:40:38Z")
First of all: I am really happy that the devs brought back/repaired the opportunity to use mods for the original VO. Those mods stopped working after one of the last major patches. However I recently noticed that troughoā€¦ --- ## [Ban mw for my name?Ridiculous](https://forums.ageofempires.com/t/ban-mw-for-my-name-ridiculous/283125)
**Author:** [@TaiwanIsChina's](https://forums.ageofempires.com/u/TaiwanIsChina's)\ **Replies:** 0\ **Last updated:** [January 2, 2026, 7:33am UTC](https://forums.ageofempires.com/t/ban-mw-for-my-name-ridiculous/283125 "2026-01-02T07:33:11Z")
Why ban me from multiplayer mode just because my name?? Ridiculous and outrageous. --- ## [Ban me for my name?](https://forums.ageofempires.com/t/ban-me-for-my-name/283124)
**Author:** [@TaiwanIsChina's](https://forums.ageofempires.com/u/TaiwanIsChina's)\ **Replies:** 0\ **Last updated:** [January 2, 2026, 7:31am UTC](https://forums.ageofempires.com/t/ban-me-for-my-name/283124 "2026-01-02T07:31:17Z")
Itā€™s ridiculous for ban mw from multiplayer mode just because my name? --- ## [Brand new win 11 install and new Graphics card still cant open AoMR](https://forums.ageofempires.com/t/brand-new-win-11-install-and-new-graphics-card-still-cant-open-aomr/282962)
**Author:** [@Indefatigable](https://forums.ageofempires.com/u/Indefatigable)\ **Replies:** 0\ **Last updated:** [December 25, 2025, 9:00am UTC](https://forums.ageofempires.com/t/brand-new-win-11-install-and-new-graphics-card-still-cant-open-aomr/282962 "2025-12-25T09:00:12Z")
Hello, the title kind of says it all, I have not been able to open AoMR since the first DLC dropped. I have pretty much tried everything in the forum that you can think of as I have extensively combā€™d through many redditā€¦ --- ## [Game won't work on any Proton version](https://forums.ageofempires.com/t/game-wont-work-on-any-proton-version/282928)
**Author:** [@Trainwreck](https://forums.ageofempires.com/u/Trainwreck)\ **Replies:** 0\ **Last updated:** [December 23, 2025, 4:38pm UTC](https://forums.ageofempires.com/t/game-wont-work-on-any-proton-version/282928 "2025-12-23T16:38:46Z")
No matter what Proton version I use (CachyOS) the game will at best launch to a black screen with audio & cursor. A couple of months ago it worked on Proton 8 but now it wonā€™t even launch saying it is incompatible with aā€¦ --- ## [UI Multiplayer Screen](https://forums.ageofempires.com/t/ui-multiplayer-screen/282902)
**Author:** [@Catattack](https://forums.ageofempires.com/u/Catattack)\ **Replies:** 0\ **Last updated:** [December 22, 2025, 8:28pm UTC](https://forums.ageofempires.com/t/ui-multiplayer-screen/282902 "2025-12-22T20:28:59Z")
This is a small but very annoying issue: when going into Multiplayer and then ā€˜browse games.ā€™ If you enter a game lobby and then exit to look at other games you are taken back to the main game screen. You then have to goā€¦ --- ## [Connection error](https://forums.ageofempires.com/t/connection-error/281326)
**Author:** [@Unosangue](https://forums.ageofempires.com/u/Unosangue)\ **Replies:** 0\ **Last updated:** [October 30, 2025, 8:22pm UTC](https://forums.ageofempires.com/t/connection-error/281326 "2025-10-30T20:22:46Z")
Iā€™m getting an error connecting to the online game. --- ## [Alt + Q no longer being recognised as a hotkey](https://forums.ageofempires.com/t/alt-q-no-longer-being-recognised-as-a-hotkey/281142)
**Author:** [@guba](https://forums.ageofempires.com/u/guba)\ **Replies:** 0\ **Last updated:** [October 22, 2025, 12:54pm UTC](https://forums.ageofempires.com/t/alt-q-no-longer-being-recognised-as-a-hotkey/281142 "2025-10-22T12:54:00Z")
For some reason today the game will not recognise Alt + Q as a hotkey. Both keys work individually in game, and they also work with other key combinations such as Shift+Q, or Alt+W. Itā€™s only this one specific combinatioā€¦ --- ## [Error 0001-0001-fffffffff-ffffffff4 PS5](https://forums.ageofempires.com/t/error-0001-0001-fffffffff-ffffffff4-ps5/276843)
**Author:** [@Crusnik1337](https://forums.ageofempires.com/u/Crusnik1337)\ **Replies:** 14\ **Last updated:** [October 1, 2025, 11:05pm UTC](https://forums.ageofempires.com/t/error-0001-0001-fffffffff-ffffffff4-ps5/276843 "2025-10-01T23:05:32Z")
Trying to play online but i get an error that my microsoft account is unlinked and then in the right corner an error: initiation error 0001-0001-ffffffff-fffffff4 Cant go to the multiplayer menu, or any of the other menā€¦ --- ## [Game error at launch](https://forums.ageofempires.com/t/game-error-at-launch/280522)
**Author:** [@carlitros6](https://forums.ageofempires.com/u/carlitros6)\ **Replies:** 0\ **Last updated:** [October 1, 2025, 5:31pm UTC](https://forums.ageofempires.com/t/game-error-at-launch/280522 "2025-10-01T17:31:34Z")
Hi everyone. Apologies if this post is repeated but I canā€™t find any similar. When I start the game it shows the next message: The game is attempting to launch on an unknown GPU vendor, this game has not been tested on ā€¦ --- ## [PLEASE FIX For Multi player](https://forums.ageofempires.com/t/please-fix-for-multi-player/280114)
**Author:** [@RELLIK](https://forums.ageofempires.com/u/RELLIK)\ **Replies:** 0\ **Last updated:** [September 14, 2025, 11:45pm UTC](https://forums.ageofempires.com/t/please-fix-for-multi-player/280114 "2025-09-14T23:45:26Z")
Again, I am pissedā€¦ Please only allow players that have passed some sort of benchmark rating 1vs1 to join multi player games. This is awful getting players that are new to the game as teammates and as you experienced plā€¦ --- ## [Forever refreshing multiplayer lobbies](https://forums.ageofempires.com/t/forever-refreshing-multiplayer-lobbies/276915)
**Author:** [@Segendary](https://forums.ageofempires.com/u/Segendary)\ **Replies:** 0\ **Last updated:** [July 6, 2025, 7:28pm UTC](https://forums.ageofempires.com/t/forever-refreshing-multiplayer-lobbies/276915 "2025-07-06T19:28:15Z")
My account is forever loading multiplayer lobbies. When I join on an invite, I break peoples games and the host can then never host another game again! It doesnā€™t matter which PC I play on. Itā€™s like there is some virusā€¦ --- ## [Is FSR3 or DLSS part of the development backlog?](https://forums.ageofempires.com/t/is-fsr3-or-dlss-part-of-the-development-backlog/276777)
**Author:** [@Sphinx](https://forums.ageofempires.com/u/Sphinx)\ **Replies:** 1\ **Last updated:** [July 2, 2025, 10:00pm UTC](https://forums.ageofempires.com/t/is-fsr3-or-dlss-part-of-the-development-backlog/276777 "2025-07-02T22:00:29Z")
Is FSR3 or DLSS part of the development backlog? --- ## [Low FPS](https://forums.ageofempires.com/t/low-fps/276661)
**Author:** [@Geraltko](https://forums.ageofempires.com/u/Geraltko)\ **Replies:** 0\ **Last updated:** [June 27, 2025, 11:33pm UTC](https://forums.ageofempires.com/t/low-fps/276661 "2025-06-27T23:33:50Z")
Hello I purchased the AOM Retold on steam, I have required hardware but I have 15 FPS during play. In menu main menu I have 15FPS, after I click on campaign and there is mission selection I have there 60 FPS. I tried lā€¦ --- ## [Audio issues after the Inmortal pilars patch](https://forums.ageofempires.com/t/audio-issues-after-the-inmortal-pilars-patch/271590)
**Author:** [@kane](https://forums.ageofempires.com/u/kane)\ **Replies:** 1\ **Last updated:** [June 25, 2025, 9:53pm UTC](https://forums.ageofempires.com/t/audio-issues-after-the-inmortal-pilars-patch/271590 "2025-06-25T21:53:47Z")
After the IP patch the game audio, especially the music started to lag or ā€œstuckā€, I tested the audio with headphones and speakers and the problem is definitely the game, I tried to perform a verification of the game filā€¦ --- ## [Where is Build Version?](https://forums.ageofempires.com/t/where-is-build-version/270139)
**Author:** [@PorousCafe26119](https://forums.ageofempires.com/u/PorousCafe26119)\ **Replies:** 2\ **Last updated:** [June 25, 2025, 9:51pm UTC](https://forums.ageofempires.com/t/where-is-build-version/270139 "2025-06-25T21:51:07Z")
Sorry if this is a silly question. I am not able to find the Build Version I opened Settings and found this numbers: I guess it refers to Game Version. But where can we find Build Version? Platform: Microsoft Stoā€¦ --- ## [PS 5 initialization Failed 001-001-ffffff](https://forums.ageofempires.com/t/ps-5-initialization-failed-001-001-ffffff/271924)
**Author:** [@XXL\_Superman](https://forums.ageofempires.com/u/XXL_Superman)\ **Replies:** 5\ **Last updated:** [June 25, 2025, 3:05am UTC](https://forums.ageofempires.com/t/ps-5-initialization-failed-001-001-ffffff/271924 "2025-06-25T03:05:52Z")
When to fix the PS 5 bug? --- ## [Resetting sticky config bind](https://forums.ageofempires.com/t/resetting-sticky-config-bind/276235)
**Author:** [@WhatnotAwot](https://forums.ageofempires.com/u/WhatnotAwot)\ **Replies:** 0\ **Last updated:** [June 15, 2025, 1:13am UTC](https://forums.ageofempires.com/t/resetting-sticky-config-bind/276235 "2025-06-15T01:13:43Z")
Hello there! A while ago I started making custom random maps for the game and followed the built-in tutorial within the games file that instructed you how to set up configs, starting with setting a config that puts the ā€¦ --- ## [Audio Issues](https://forums.ageofempires.com/t/audio-issues/261944)
**Author:** [@Porphyria](https://forums.ageofempires.com/u/Porphyria)\ **Replies:** 6\ **Last updated:** [May 25, 2025, 3:42pm UTC](https://forums.ageofempires.com/t/audio-issues/261944 "2025-05-25T15:42:26Z")
When using bluetooth headphones (Iā€™m using Bose QC II), the audio changes from normal audio to poor quality telephony audio as soon as I get to the main menu when I start the game. Thereā€™s no option to select audio devicā€¦ --- ## [Crash in middle of game and return to desktop](https://forums.ageofempires.com/t/crash-in-middle-of-game-and-return-to-desktop/271615)
**Author:** [@Jmzp](https://forums.ageofempires.com/u/Jmzp)\ **Replies:** 1\ **Last updated:** [May 15, 2025, 4:03pm UTC](https://forums.ageofempires.com/t/crash-in-middle-of-game-and-return-to-desktop/271615 "2025-05-15T16:03:40Z")
I have a Intel Arc b570, and randomly in middle of game the game crash and lead me to desktop with bug splat window. I already tried different graphics presets, and reinstall the GPU Drivers. --- ## [Game does not launch, shows running and then eventually quits - no error message given](https://forums.ageofempires.com/t/game-does-not-launch-shows-running-and-then-eventually-quits-no-error-message-given/259958)
**Author:** [@Wingblade](https://forums.ageofempires.com/u/Wingblade)\ **Replies:** 19\ **Last updated:** [May 15, 2025, 3:54pm UTC](https://forums.ageofempires.com/t/game-does-not-launch-shows-running-and-then-eventually-quits-no-error-message-given/259958 "2025-05-15T15:54:51Z")
Iā€™m reposting here since the playtest forums were deleted (and the issue has not been fixed yet, unfortunately). When pressing play, the game appears to launch (changes to a stop button), but nothing happens. Attemptedā€¦ --- ## [Crashed on Launch ā€“ Black Screen Issue and No Support Response](https://forums.ageofempires.com/t/crashed-on-launch-black-screen-issue-and-no-support-response/275066)
**Author:** [@TheRealAOM](https://forums.ageofempires.com/u/TheRealAOM)\ **Replies:** 0\ **Last updated:** [May 15, 2025, 3:51pm UTC](https://forums.ageofempires.com/t/crashed-on-launch-black-screen-issue-and-no-support-response/275066 "2025-05-15T15:51:16Z")
I am writing to express my deep frustration regarding an ongoing issue with Age of Mythology. Every time I try to launch the game, it fails to start and gets stuck on a black screen. I have attempted several basic troublā€¦ --- ## [Game does not recognize additional amd gpu](https://forums.ageofempires.com/t/game-does-not-recognize-additional-amd-gpu/273543)
**Author:** [@LuckyTiger7076](https://forums.ageofempires.com/u/LuckyTiger7076)\ **Replies:** 6\ **Last updated:** [April 27, 2025, 2:15pm UTC](https://forums.ageofempires.com/t/game-does-not-recognize-additional-amd-gpu/273543 "2025-04-27T14:15:59Z")
I tried to run the game on my laptop as well. When running it goes straight to the intel integrated gpu and not amd radeon 530 of my dell laptop, even when set to use it on the win graphic settics (high performance, radā€¦ [Next page](https://forums.ageofempires.com/c/age-of-mythology/retold-tech-and-support/444.md?page=1)