it’s just a standard language and practice mentioned in any given PR-marketing guide. For the most part, especially on a level where companies like Microsoft are involved, most of what’s being said in orchestrated interviews and other ways of (one way) public communication doesn’t really matter.
That does not mean these people have bad intentions or are intentionally lying, it’s just how things work on a corporate level whenever big money is involved.
Communication can completely suck and they still say it’s their main focus.
That’s where indie scene thrives. On Steam you can directly talk to devs, even in private, about their game in early access etc.
I won’t mention names or game titles but often people just write truth ‘I have a sick family members and things will slow down’, ‘few of our staff are sick or on holidays and this update will be delayed’, ‘I’m moving next month and won’t be able to deliver XYZ’… It’s much more honest and straightforward and cuts any speculation, rumors etc right away.
OFC it can’t be replicated on AAA corporate level. No way it would be possible for a dev to say ‘our publisher said we can’t do this or that’, they will either ignore it, remain silent or talk around and sandbag the subject.
They also shouldn’t spend half of their time talking to people and changing the design because of what the community is saying that week, but sadly now communication and transparency are just lacking.
They have a great resource in a form of this forum and I can’t see a reason why there can’t be a weekly or monthly reports and threads where a dev or dev representative, since it’s a MS forum, writes about what’s going on and responds the the most controversial and hot subjects.
Relic is fairly old for a game developer but they act like a very unexperienced studio when it comes to that thing.
Just look at other upcoming MS title and how dev communication looks like:
Latest monthly report: