Accumulated penalties for failing to enter the game when finding a lobby game. i got 2 hour ban can join a game

this is really crazy. Within a week I play the Age of Empire 2DE game every night. and every night I get 1-3 games that fail to start. Initially I got 5 minutes and then it continued to grow until now I got 2 hours. in the future if it happens again like it will continue to increase. the game is very unstable when starting the game. this pissed me off. I never once want left the game when I found the lobby. but what to do when the game crashes or the game is stuck in the lobby? even the exit button is missing. I can't do anything other than kill the program from the task manager. please provide a solution to be able to free my account from punishment. and how to avoid punishment when the game can't start