# After update multiplayer game loading screen freezes for 5-10min

**URL:** <https://forums.ageofempires.com/t/after-update-multiplayer-game-loading-screen-freezes-for-5-10min/110419>\
**Category:** III - Report a Bug\
**Created:** [December 3, 2020, 6:47pm UTC](https://forums.ageofempires.com/t/after-update-multiplayer-game-loading-screen-freezes-for-5-10min/110419 "2020-12-03T18:47:25Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Devilspayback69](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/devilspayback69/32/62208_2.png) [@Devilspayback69](https://forums.ageofempires.com/u/Devilspayback69)\
**Post date:** [December 3, 2020, 6:47pm UTC](https://forums.ageofempires.com/t/after-update-multiplayer-game-loading-screen-freezes-for-5-10min/110419/1 "2020-12-03T18:47:25Z")

</div>

### ▶ GAME INFORMATION

- **BUILD #:** 6847
- **PLATFORM:** Steam
- **OS:** Windows 10

### ▶ ISSUE EXPERIENCED

❓ _DESCRIBE THE ISSUE IN DETAIL (below). Limit to ONE issue per thread._

When a multiplayer game is starting my game is instantly loaded but instead of going into the game i am stuck on loading screen

### ▶ FREQUENCY OF ISSUE

❓ _How often does the issue occur? CHOSE ONE; DELETE THE REST._

- **100%** of the time / matches I play (ALWAYS)

### ▶ REPRODUCTION STEPS

❓ _List the DETAILED STEPS we can take to reproduce the issue… Be descriptive!_

Here’s the steps to reproduce the issue:

1. Start multiplayer game
2. 
3. 

### ▶ EXPECTED RESULT

❓ _What was supposed to happen if the bug you encountered were not present?_

Game launch when loaded

### ▶ ACTUAL RESULT

❓ _What actually happened (what went wrong) because of the issue you’re reporting?_

Game stuck at loading screen

### ▶ GAME FILES

❓ _Include a [OneDrive or Google Drive link](https://forums.ageofempires.com/t/how-to-find-and-share-save-game-and-recorded-game-files/102084) to a SAVE GAME or REPLAY FILE (.aoe2record) of the match where you encountered the issue._

- 

### ▶ IMAGE & ATTACHMENTS

❓ _Attach a relevant PICTURE (.jpg, .png, .gif), VIDEO (.mp4, YouTube), DXDIAG FILE (.txt), or [CRASH/GAME LOGS (.aoe2record, .txt)](https://forums.ageofempires.com/t/how-to-find-and-share-save-game-and-recorded-game-files/102084) below._

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