# Age of Empires DE does not start **URL:** \ **Category:** I - Report a Bug\ **Created:** [January 30, 2018, 12:18pm UTC](https://forums.ageofempires.com/t/age-of-empires-de-does-not-start/32130 "2018-01-30T12:18:50Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![EndlessChutoy48](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/e/c2a13f/32.png) [@EndlessChutoy48](https://forums.ageofempires.com/u/EndlessChutoy48)\ **Post date:** [January 30, 2018, 12:18pm UTC](https://forums.ageofempires.com/t/age-of-empires-de-does-not-start/32130/1 "2018-01-30T12:18:50Z")
Hello, I have a Macbook Pro with Windows 10 Home 64-bit, Intel Core i7 3520M 2.90 GHz, 8 GB RAM, Intel HD Graphics 4000. I installed Age of Empires DE this morning and the game starts I can see the logo of the game and then black screen and disappears. Does anyone knows how can I solve this? Thank you. ---
**Author:** ![jorgehaggard](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/j/57b2e6/32.png) [@jorgehaggard](https://forums.ageofempires.com/u/jorgehaggard)\ **Post date:** [January 30, 2018, 12:42pm UTC](https://forums.ageofempires.com/t/age-of-empires-de-does-not-start/32130/2 "2018-01-30T12:42:48Z")
Hello, The same thing happens to me, although I have another PC, but it happens the same, it disappears when the game starts. Thanks ---
**Author:** ![justastupidman](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/justastupidman/32/27741_2.png) [@justastupidman](https://forums.ageofempires.com/u/justastupidman)\ **Post date:** [January 30, 2018, 1:58pm UTC](https://forums.ageofempires.com/t/age-of-empires-de-does-not-start/32130/3 "2018-01-30T13:58:38Z")
I had the same problem and solved it by deactivating my anti-virus software. ---
**Author:** ![EndlessChutoy48](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/e/c2a13f/32.png) [@EndlessChutoy48](https://forums.ageofempires.com/u/EndlessChutoy48)\ **Post date:** [January 30, 2018, 3:17pm UTC](https://forums.ageofempires.com/t/age-of-empires-de-does-not-start/32130/4 "2018-01-30T15:17:14Z")
Thanks for you answer but I don’t use any anti-virus software. Tried with firewall but didn’t worked. ---
**Author:** ![Pizzasymbiote](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/p/f07891/32.png) [@Pizzasymbiote](https://forums.ageofempires.com/u/Pizzasymbiote)\ **Post date:** [January 31, 2018, 11:36am UTC](https://forums.ageofempires.com/t/age-of-empires-de-does-not-start/32130/5 "2018-01-31T11:36:50Z")
I have the same problem, deactivated my AV software and the game still the same as everyone else previously mentioned. Showed the beta picture and then nothing. The game wasn’t even working anywhere in the task manager ---
**Author:** ![kj3til](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/k/90db22/32.png) [@kj3til](https://forums.ageofempires.com/u/kj3til)\ **Post date:** [January 31, 2018, 8:47pm UTC](https://forums.ageofempires.com/t/age-of-empires-de-does-not-start/32130/6 "2018-01-31T20:47:01Z")
I have the same problem. I found this in the event viewer: Faulting application name: AoEDE.exe, version: 0.0.0.0, time stamp: 0x5a6e7749 Faulting module name: AoEDE.exe, version: 0.0.0.0, time stamp: 0x5a6e7749 Exception code: 0xc0000005 Fault offset: 0x000000000031a520 Faulting process id: 0x212c Faulting application start time: 0x01d39ad285a2178b Faulting application path: C:\Program Files\WindowsApps\Microsoft.DallasBeta\_1.2.4838.2\_x64\_\_8wekyb3d8bbwe\AoEDE.exe Faulting module path: C:\Program Files\WindowsApps\Microsoft.DallasBeta\_1.2.4838.2\_x64\_\_8wekyb3d8bbwe\AoEDE.exe Report Id: 344bfb7d-6b20-4240-a4e6-e18fdb2b392e Faulting package full name: Microsoft.DallasBeta\_1.2.4838.2\_x64\_\_8wekyb3d8bbwe Faulting package-relative application ID: App The interesting thing is that I installed the game on D: So I went poking around on D: and tried to open the folder “WindowsApps”. Windows informs me that I do not have permission to do that… I have now hijacked ownership of it, but the error persists. Even with execute-rights on the AoEDE.exe file on d: Windows claims I’m now allowed to execute it. I will try a re-download of the game to C: and see if that changes anything (and also try and remember to report back). ---
**Author:** ![kj3til](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/k/90db22/32.png) [@kj3til](https://forums.ageofempires.com/u/kj3til)\ **Post date:** [January 31, 2018, 9:51pm UTC](https://forums.ageofempires.com/t/age-of-empires-de-does-not-start/32130/7 "2018-01-31T21:51:50Z")
Sadly, no help downloading it again and installing on C: Same error as above. ☹ ---
**Author:** ![BlogCraftChile](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/b/9e8a1a/32.png) [@BlogCraftChile](https://forums.ageofempires.com/u/BlogCraftChile)\ **Post date:** [February 1, 2018, 1:20am UTC](https://forums.ageofempires.com/t/age-of-empires-de-does-not-start/32130/8 "2018-02-01T01:20:58Z")
Same problem (build 4838). Open the game, black screen some seconds, then close. ---
**Author:** ![BlogCraftChile](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/b/9e8a1a/32.png) [@BlogCraftChile](https://forums.ageofempires.com/u/BlogCraftChile)\ **Post date:** [February 1, 2018, 1:49am UTC](https://forums.ageofempires.com/t/age-of-empires-de-does-not-start/32130/9 "2018-02-01T01:49:41Z")
I seem to have found where the problem is. I have a Core i7 with 6 GB Ram and an ATI Mobility Radeon 6670m with switchable grahics. And the problem seems to be in the switchable graphics part. If I run the game using the ATI it fails, and wont open, but if I use the integrated chip, it loads. Maybe a bad driver support of the game? I play a lot in my PC and not a single game has failed me. ---
**Author:** ![Awes8me](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/a/97f17d/32.png) [@Awes8me](https://forums.ageofempires.com/u/Awes8me)\ **Post date:** [February 1, 2018, 2:21am UTC](https://forums.ageofempires.com/t/age-of-empires-de-does-not-start/32130/10 "2018-02-01T02:21:06Z")
> @BlogCraftChile said: > I seem to have found where the problem is. > > I have a Core i7 with 6 GB Ram and an ATI Mobility Radeon 6670m with switchable grahics. > > And the problem seems to be in the switchable graphics part. If I run the game using the ATI it fails, and wont open, but if I use the integrated chip, it loads. > > Maybe a bad driver support of the game? > I play a lot in my PC and not a single game has failed me. I’ve tried using the integrated graphics (Intel 4000) but it didn’t work for me…I’m still getting the black screen 😢 ---
**Author:** ![BlackHawkyyy](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/b/22d042/32.png) [@BlackHawkyyy](https://forums.ageofempires.com/u/BlackHawkyyy)\ **Post date:** [February 1, 2018, 5:07am UTC](https://forums.ageofempires.com/t/age-of-empires-de-does-not-start/32130/11 "2018-02-01T05:07:01Z")
same, i can’t play it ---
**Author:** ![kj3til](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/k/90db22/32.png) [@kj3til](https://forums.ageofempires.com/u/kj3til)\ **Post date:** [February 1, 2018, 9:14am UTC](https://forums.ageofempires.com/t/age-of-empires-de-does-not-start/32130/12 "2018-02-01T09:14:41Z")
I am not playing it on a laptop. Only a Geforce GTX 970 gfx card in my computer. ---
**Author:** ![EndlessChutoy48](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/e/c2a13f/32.png) [@EndlessChutoy48](https://forums.ageofempires.com/u/EndlessChutoy48)\ **Post date:** [February 1, 2018, 8:40pm UTC](https://forums.ageofempires.com/t/age-of-empires-de-does-not-start/32130/13 "2018-02-01T20:40:14Z")
Still doesn’t work after last update. ---
**Author:** ![MatouStou](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/m/b9e5f3/32.png) [@MatouStou](https://forums.ageofempires.com/u/MatouStou)\ **Post date:** [February 2, 2018, 12:02am UTC](https://forums.ageofempires.com/t/age-of-empires-de-does-not-start/32130/14 "2018-02-02T00:02:23Z")
hey bro ! i fix it / résolu kj3til kj3til was right chang(ds panneau config install on peut déplacer vers : C) ps : moove you ! Beta finish soon … HF ---
**Author:** ![EndlessChutoy48](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/e/c2a13f/32.png) [@EndlessChutoy48](https://forums.ageofempires.com/u/EndlessChutoy48)\ **Post date:** [February 2, 2018, 7:11am UTC](https://forums.ageofempires.com/t/age-of-empires-de-does-not-start/32130/15 "2018-02-02T07:11:18Z")
I only have Local Disk (C:) so I can’t change anything. ---
**Author:** ![mandoz23](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/mandoz23/32/27241_2.png) [@mandoz23](https://forums.ageofempires.com/u/mandoz23)\ **Post date:** [February 4, 2018, 8:23am UTC](https://forums.ageofempires.com/t/age-of-empires-de-does-not-start/32130/16 "2018-02-04T08:23:57Z")
Hello guys… did you find at the end how to get this issue solved? ---
**Author:** ![BlogCraftChile](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/b/9e8a1a/32.png) [@BlogCraftChile](https://forums.ageofempires.com/u/BlogCraftChile)\ **Post date:** [April 5, 2018, 2:56am UTC](https://forums.ageofempires.com/t/age-of-empires-de-does-not-start/32130/17 "2018-04-05T02:56:29Z")
Nope, no solution yet. 😕 ---
**Author:** ![RadiatingBlade](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/radiatingblade/32/143170_2.png) [@RadiatingBlade](https://forums.ageofempires.com/u/RadiatingBlade)\ **Post date:** [April 6, 2018, 3:03am UTC](https://forums.ageofempires.com/t/age-of-empires-de-does-not-start/32130/18 "2018-04-06T03:03:09Z")
> @BlogCraftChile said: > Nope, no solution yet. 😕 If you have issues with the released version of the game, follow the instructions on the support page. [https://www.ageofempires.com/support](https://www.ageofempires.com/support) You may also find solutions in the AoE:DE Support Discussions subforum. ---
**Author:** ![RadiatingBlade](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/radiatingblade/32/143170_2.png) [@RadiatingBlade](https://forums.ageofempires.com/u/RadiatingBlade)\ **Post date:** [November 28, 2019, 1:06am UTC](https://forums.ageofempires.com/t/age-of-empires-de-does-not-start/32130/19 "2019-11-28T01:06:18Z")