Age of Empires II DE Crashing Before Main Menu After Latest Update

Hello Age of Empires Support,

I am experiencing a crash issue with Age of Empires II: Definitive Edition on Steam after the latest update.

Player Name: Hamza
Steam Profile: https://steamcommunity.com/id/HamzaAltaf10/

The game worked normally before the update. Since updating, the game crashes before reaching the main menu. The game launches but closes during startup before the main menu appears.

System Specifications:

  • Windows 10 Pro (Version 10.0.19045 Build 19045)

  • Intel Core i7-6700 @ 3.40 GHz

  • 16 GB RAM

  • NVIDIA GeForce GTX 1650 SUPER

  • DirectX Diagnostic Tool reports no problems found

Troubleshooting attempted:

  • Verified game files through Steam

  • Restarted PC

  • Updated NVIDIA graphics drivers

As the issue started immediately after the latest update and the game previously worked correctly on this system, I would appreciate any guidance or investigation into whether the update introduced a compatibility issue.

Thank you for your assistance.

Regards,
Hamza
Steam Profile: https://steamcommunity.com/id/HamzaAltaf10/

Me pasa exactamente lo mismo. Como puede ser que no testen nada antes de lanzarlo a produccion?
No pueden dejar ninguna variable al azar, todas las configuraciones posibles soportadas se tienen q testear! Con distintas versiones de Windows soportados, con distintas graficas y CPU.
Es una verguenza.
Reinstale absolutamente todo. hasta el windows, todo actualizado. Y nada funciona! Una perdida de tiempo!

Especificaciones del sistema:

  • Windows 10 Pro (22H2 - 19045.3803)

  • Intel Core i5-4570K

  • 8 GB de RAM

  • NVIDIA GeForce GTX 970 SUPER

I am having the same issue. BUMP

Same problem here…

Windows 11 Pro for Workstations 25H2 Build 26200.8524

ASUS Z790 DARK HERO BIOS 2107

Intel(R) Core™ i9-14900KS

96 GB RAM DDR5

NVIDIA GeForce RTX 4090 (24 GB) - Driver Version 610.47

Intel(R) UHD Graphics 770 (128 MB) - Driver version 32.0.101.7085

Creative AE-9 Soundcard - Driver Version 10.0.26100.1

10 TB storage

The game is crashing after AOE2 intro videos (black screen in main menu)

GAME DOES NOT START PLZ FIX

It is also happening to me, never had an issue before.

Seguro que revisaste los requisitos?
Si corre el juego en tu equipo?

For anyone still having this issue, here was my fix (for Windows 10/11 - Steam version ):

Unofficial and outdated mods are the most common cause of post-update menu crashes. You can remove them manually without opening the game:

  1. Open your File Explorer and navigate to: C:\Users\{Your_Username}\Games\Age of Empires 2 DE.

  2. Click into the folder with a long string of numbers (your User ID).

  3. Open the mods folder and delete all folders located inside.

  4. Relaunch the game

The game now works. Cheers

That is obviously not the problem here, probably something hardware related

WOWWWWWWWWWWWW!

This apparently worked here!

Thank you so much!

Before attempting step 5, I had already completed steps 1, 3, and 4. So here, it was either step 5 or one of the latter… In this case, I’m using the RTX 4090 graphics card with the integrated graphics enabled, and I didn’t need to disable the integrated graphics…

Update 3: @fr3d7ing In fact, even after deleting the contents of the mods folder and with the INTEL (onboard) graphics card enabled along with the RTX 4090, the problem happened again when I restarted the computer.

The final solution, in fact, was to access the motherboard BIOS and disable iGPU multi-monitor support and disable the onboard graphics card, leaving only the RTX 4090 enabled (PCIE VGA SLOT)… after that the game started working normally again…

Bonjour,

Je rencontre le même problème que vous tous.

Néanmoins j’ai essayé de faire exactement ce que vous conseillé par rapport aux mods mais j’ai pas de changement de mon côté. Ca ne marche pas toujours pas. Le probleme doit venir d’autre part

How do you know if a mod is unofficial or outdated?
Does the mod have to be active?
Small trees, monk pointer, range shower. Are these bad mods?

Also all the menu mods (themes) (which I didn’t install) but were pushed through by the devs but are inactive? Are they the cause too?

I am very reluctant to troubleshoot.. I’ve never had (in 7 years) an issue launching. The issue started immediately after the patch.

I REALLY want a roll back!


Hello again,

So, to explain, I just repeated the steps suggested by fr3d7ing, but it didn’t work. I even tried deleting only the contents of the subfolders, leaving the subfolders themselves. Nothing changed.

Out of desperation, I even uninstalled and reinstalled the game… and it still crashes.

In my case, the game crashes 2 seconds after I click “Launch” from Steam. A nice little white window pops up saying the game has encountered a problem and needs to close, and it even offers to send an error report.

Does this happen to you too?

If you’ve ever joined a custom multiplayer game lobby and prompt comes up asking you to install a mod - it would have most probably been unofficial. I’ve been as frustrated as the rest trying to figure out what’s going on so I tried a lot of different things.

This is a the exact order of all the things I tried:

ATTEMPT #1 - Verify integrity of game files - NO LUCK

ATTEMPT #2 - Uninstalled and reinstalled the game on Steam - NO LUCK

ATTEMPT #3 - Checked my graphics card (RTX) was up to date using Nvidia App - NO LUCK

ATTEMPT #4 - Latest windows update: 2026-05 Preview Update (KB5089573) (26200.8524) - NO LUCK

ATTEMPT #5 - Deleted all the custom mods I had stored locally on my PC ie. the method I posted above - IT WORKED.

So basically a combination of two or more of the above attempts made it work for me. I can’t tell you why, sorry.

I can see that its at least helped KingFortimbras so maybe try all the above and see. If none of these work, sorry to hear that hopefully the devs will have a more concrete solution.

Another potential solution

Here is what worked for me: on windows, in device manager, I have:

image

Right click on my Intel UHD Graphics: Disable device

Launch the game

Go back to device manager, right click on my Intel UHD Graphics: Enable device

After intensive research, I finally solved the problem thanks to fr3d7ing’s help. I followed the link and read the instructions, and I realized the issue could be related to the graphics card. I knew this for sure when I temporarily disabled the Intel graphics. So I followed their solution by installing an update for the Intel graphics card, and then I went into my computer settings to configure the game to run using the NVIDIA card I already have. And after a restart… the game works!!!

All my mods were disabled; I never installed mods, only those that are installed automatically, but never activated. And even without activating them, they caused me problems. I followed the steps the other person mentioned, and it solved the problem for me. I believe it’s some mod or wallpaper from the main menu…

And @fr3d7ing Before attempting step 5, I had already completed steps 1, 3, and 4. So here, it was either step 5 or one of the latter… In this case, I’m using the RTX 4090 graphics card with the integrated graphics enabled, and I didn’t need to disable the integrated graphics…

Update 3: @fr3d7ing In fact, even after deleting the contents of the mods folder and with the INTEL (onboard) graphics card enabled along with the RTX 4090, the problem happened again when I restarted the computer.

The final solution, in fact, was to access the motherboard BIOS and disable iGPU multi-monitor support and disable the onboard graphics card, leaving only the RTX 4090 enabled (PCIE VGA SLOT)… after that the game started working normally again…

me estas bromeando? anda sobrado. ademas me venia funcionando perfectamente y dejo de funcionar luego del update.

probe esto. probe absolutamente de todo y nada hace que el juego arranque. vamos a llevar 3 dias de un bug, pesimo trabajo del equipo de desarrollo. Mañana mismo estoy yendo a hacer una demanda a defensa del consumidor por este destrato. Se solucionaba facil volviendo a la version anterior, dejaron un camino sin salida para muchos