Alt+F4 Bug in pregame lobby

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: 7486483
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

After finding a match in a 4v4 lobby, one of my teammates queue dodged just as the countdown hit zero. The match then did not start, and the queue did not continue. I could not return to menu or start a new queue so I was forced to exit the game. As a result I was given a timeout when returning to the game.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • Less than 25% of the time / matches I play (RARELY)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Identify what is causing the game to stop completely when something like this occurs

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?
I expect that once fixed, if a player exits the lobby when the countdown reaches zero, the other players will return to queue as normal.

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

Hi @PlushWerewolf1!

We could not reproduce this issue :thinking: can you send to us a video to see how it happens? We tested it in regular host games and ranked games.


Hello, thank you for replying and looking into this. This issue has happened a couple more times recently. Although, as I’m unable to anticipate a player leaving a lobby, I don’t have a video of it occuring. But on two different occasions, I received a time penalty for another player leaving the lobby. On one of these occasions, the game froze as previously described. On the other occasion, I was kicked from the lobby but not put back into the queue, and the time penalty had been applied. I understand that this does not narrow down the issue, but I’m just detailing my experience.