So my mate and I brought DE before we got access to the beta, played a bit of it after we got access and then after it closed and the keys were revoked, it is no longer in our steam libraries and it says we do not own it. Is this a known issue or just a steam bug?
You’ll probably have to provide receipt details
Please check your purchase history in Steam. If you did the preorder through one of the Bundles while you were in the beta, Steam may not have charged you for AOE2:DE during checkout. If this is the case, you’ll want to checkout with the Bundle again to preserve your discount.
- From Steam, click your account icon in the top-right and select Account Details from the drop-down.
- Under Store & Purchase History, click View Purchase History to see all of your past purchases on that account.