Aoe 2 de wont launch

Age of Empires II: DE II - Report a Bug
9

I’m quite sure that this is a bug. Is it possible to move this Thread to the category Bug?
I prefilled the template for a Bug reporting:

Game Version:

  • Build Basegame: 101.101.34793.0
  • Build DLC Grafics: 101.101.34055.0

Issue:

After installing and activating the Enhanced Graphics Pack on a System with the Windows Display Language Deutsch (Deutschland), the game no longer starts.
The splash screen appears for about 1-2 seconds, but then disappears. At the same time, the process of the game also stops.
I have three log files:

You will find the error message in the 3rd log.

[...]
Initializing UI System
Initializing Additional Options
Initializing Localization Manager
Exception type 0xc0000005 occurred at 00007ff68a4b9a1f
Writing out log

Reproduction Steps:

  1. Change Windows Display Language to Deutsch (Deutschland).
  2. Install the current Version of the Enhanced Graphics Pack from the Microsoft Store
  3. Start the game
  4. Make sure the Option to enable this DLC is set
  5. Stop the Game
  6. Start the game
  7. Game does not start any more

Workaround new:

Change the Windows Display Language:

  1. Search for “lang” and open Language Settings (in German “Spracheinstellungen”)
  2. Change the Windows-Displaylanguage (Windows-Anzeigesprache) to English (United States)
  3. Log off and on again
  4. Start the Game

Workaround old:

  1. Find the App in the Start Menu and right-click it
  2. Select App-Settings
  3. Reset the app (Repair is not sufficient)
  4. Install the Enhanced Graphics Pack again from the Microsoft Store (At least it is not downloaded again)

In Order not to always reinstall the DLC you can do this:

  1. Start the game
  2. Go to Options->Graphics and enable the DLC
  3. Play
  4. After playing disable the DLC in the Options
  5. Stop the Game

Platform:

Windows Store

Windows 10:

  • Version 1909
  • Build 18363.628

Hardware:

  • Processor: Intel i9-9900KS
  • Grafics: NVIDIA GeForce RTX 2080 Ti
  • Mainboard: MSI Z390 Godlike
  • Memory: Corsair Vengeance LPX 64GB (4x16GB) DDR4 3200 MHz
  • Harddrive: 3x 1000GB Samsung 970 Evo Plus M.2 NVMe as RAID 5 using Intel Rapid-Storage with Stripe Size 16KB

Other:

I saw complaints of users who have the same issue in the German page of the Enhanced Graphics Pack in Microsoft Store.

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