AoE II DE not starting up

Age of Empires II: DE Ask for Help
18

Hi there! I have the same problem; i reported a bug here: My bug

Maybe you can add you reply to my bug report if you have the same problem, so the devs could give it more priority

  • Build: 101.101.36906.0
  • Platform: Microsoft Store
  • Operating System: Windows 10 Version 10.0.18363 Build 18363

No graphic pack installed
OS language: English
Keyboard layout: Italian
No logs produced

Installed and reinstalled several times, it continues to crash

The game worked fine untill the latest upgrade on ms store. After that, the game just won’t start. Appears splash screen, and then the black screen. I tried to restart pc, repair and reset application, reinstall from scratch, nothing worked.

I follow the troubleshooting reported in theTechnical Issues section:

  • graphic drivers are updated
  • I have the latest Microsoft Visual C++ Redistributables
  • I ran the Windows 10 Store App Troubleshooter, didn’t help
  • I disconnected additional monitors
  • I uninstalled and reinstalled the game

The process AoE2DE is just marked like ‘Not responding’ in Task Manager

Faulting package full name: Microsoft.MSPhoenix_101.101.36906.0_x64__8wekyb3d8bbwe

I tried also to

  • download a game from the store, pause it, and then launch aoe2de
  • put my default keyboard language = english

oh! and also

  • Click Start
  • Search for and Open Services
  • Scroll down to Windows PushToInstall Service
  • Right click and select Properties
  • Change Startup Type to Automatic
  • Then Click Start if this service is not started
  • If it is already running click Stop then click Start for the Windows PushToInstall Service
  • Let it start then click Ok and close services
  • Try launch Age again

Game continue to crashes when launching, despite it worked like a charm until update 36906