AOE£ Weekly Profile Rewards not working

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: V.100.12.56860.0
  • GAME PLATFORM: Steam
  • OPERATING SYSTEM: Mac (Parallels)

:arrow_forward: ISSUE EXPERIENCED

:point_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.
Even after a week since last claiming profile picture rewards, they remain unavailable.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Open the Game
  2. Click Profile Picture
  3. Note that the Claim Reward button is greyed out after a week.

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

The Claim Reward button should be available, after a week since last claiming it.

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe3Ysav) or GAME RECORDING (.aoe3Yrec) of the match where you encountered the issue. Link it below if using an external file service.

2 Likes

Hello @SinkingApple935 thank you for taking the time to report this to us.
We are already tracking the issue. :+1:

3 Likes

Can we get the selections retroactively when this is fixed? it’s now been 2 weeks.

3 Likes

Wanted to report this yesterday but I couldn’t login to the forum. I seem to be able to login today though. Glad this very real bug is being tracked! I look forward to these.

1 Like

Can’t claim one of the weekly profile pictures. Want the black knight