# Aoe2:DE - Error "0xfffffffe" and "0xffffffff" **URL:** \ **Category:** II - Report a Bug\ **Created:** [January 8, 2021, 12:47am UTC](https://forums.ageofempires.com/t/aoe2-de-error-0xfffffffe-and-0xffffffff/113186 "2021-01-08T00:47:44Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![VictorRSena](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/victorrsena/32/61331_2.png) [@VictorRSena](https://forums.ageofempires.com/u/VictorRSena)\ **Post date:** [January 8, 2021, 12:47am UTC](https://forums.ageofempires.com/t/aoe2-de-error-0xfffffffe-and-0xffffffff/113186/1 "2021-01-08T00:47:45Z")
### ▶ GAME INFORMATION - **GAME BUILD #:** Version 101.101.43210.0 0 - **GAME PLATFORM:** Microsoft Store - **OPERATING SYSTEM:** Windows 10 ### ▶ ISSUE EXPERIENCED Yesterday, I was playing the Age of Empires 2: DE campaigns normally. But today I am unable to access my account and never fully load the user window (first image) to login again. ### ▶ FREQUENCY OF ISSUE It is not the first time that it has happened. The first time was here: [📜 Age of Empires II: Definitive Edition — Update 42848 - #19 by VictorRSena](https://forums.ageofempires.com/t/age-of-empires-ii-definitive-edition-update-42848/108557/19) , but the name of the error is different. Now is the second time. ### ▶ REPRODUCTION STEPS 1. Open app AoE II:DE … ### ▶ EXPECTED RESULT Get my saves back, my campaign history and play multplayer. ### ▶ IMAGE ![imagem_2021-01-07_213333](https://cdn.ageofempires.com/aoe-forums/original/3X/c/5/c5968dd60c6ada0a282e4b234d52780f3f8ca399.jpeg) ![imagem_2021-01-07_214418](https://cdn.ageofempires.com/aoe-forums/original/3X/3/a/3a91a23e329e07c9fdb258085f66883937087b20.jpeg) ### ▶ GAME FILES (SAVE / RECORDING) I lost my saves because I can’t log in. ---
**Author:** ![TeakCandle48412](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/teakcandle48412/32/61251_2.png) [@TeakCandle48412](https://forums.ageofempires.com/u/TeakCandle48412)\ **Post date:** [January 14, 2021, 1:15am UTC](https://forums.ageofempires.com/t/aoe2-de-error-0xfffffffe-and-0xffffffff/113186/2 "2021-01-14T01:15:45Z")
Hey, man I have the same bug… how did you fix it? ---
**Author:** ![LionKing088302](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/lionking088302/32/29012_2.png) [@LionKing088302](https://forums.ageofempires.com/u/LionKing088302)\ **Post date:** [January 17, 2021, 5:37pm UTC](https://forums.ageofempires.com/t/aoe2-de-error-0xfffffffe-and-0xffffffff/113186/3 "2021-01-17T17:37:49Z")
i have this problem too! Just bought the game to play multiplayer, but it will not let me, multiplayer is greyed out. PLEASE HELP! ---
**Author:** ![TeakCandle48412](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/teakcandle48412/32/61251_2.png) [@TeakCandle48412](https://forums.ageofempires.com/u/TeakCandle48412)\ **Post date:** [January 18, 2021, 12:50pm UTC](https://forums.ageofempires.com/t/aoe2-de-error-0xfffffffe-and-0xffffffff/113186/4 "2021-01-18T12:50:24Z")
I fixed it just reinstalled the game. If doesnt work for you, come to discord channel and someone can help you. ---
**Author:** ![LionKing088302](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/lionking088302/32/29012_2.png) [@LionKing088302](https://forums.ageofempires.com/u/LionKing088302)\ **Post date:** [January 19, 2021, 2:44pm UTC](https://forums.ageofempires.com/t/aoe2-de-error-0xfffffffe-and-0xffffffff/113186/5 "2021-01-19T14:44:17Z")
Reinstalling now, I don’t really know how to use Discord so… _crosses fingers it works_ ---
**Author:** ![LionKing088302](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/lionking088302/32/29012_2.png) [@LionKing088302](https://forums.ageofempires.com/u/LionKing088302)\ **Post date:** [January 21, 2021, 9:53am UTC](https://forums.ageofempires.com/t/aoe2-de-error-0xfffffffe-and-0xffffffff/113186/6 "2021-01-21T09:53:00Z")
…it didn’t. Have also tried disallowing, and allowing all settings in Xbox profile, signing in and out of all xbox services. This doesn’t happen with the game I own through Steam, so it must be something with the xbox profile? How do you request refund? I only bought it to play multiplayer. ---
**Author:** ![VictorRSena](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/victorrsena/32/61331_2.png) [@VictorRSena](https://forums.ageofempires.com/u/VictorRSena)\ **Post date:** [January 21, 2021, 12:46pm UTC](https://forums.ageofempires.com/t/aoe2-de-error-0xfffffffe-and-0xffffffff/113186/7 "2021-01-21T12:46:44Z")
The solution for me: re-install the game. I hope it works. And I’m having other problems, but related to the map editor, shadows on terrain editor, but testing and returning the problem “solves”. ---
**Author:** ![FlimsyMuffin331](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/flimsymuffin331/32/65418_2.png) [@FlimsyMuffin331](https://forums.ageofempires.com/u/FlimsyMuffin331)\ **Post date:** [June 5, 2021, 2:34pm UTC](https://forums.ageofempires.com/t/aoe2-de-error-0xfffffffe-and-0xffffffff/113186/8 "2021-06-05T14:34:41Z")
hallo ich habe eine frage hat es bei dir geklappt bei mir geht das nicht ---
**Author:** ![DualMagician673](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/dualmagician673/32/65379_2.png) [@DualMagician673](https://forums.ageofempires.com/u/DualMagician673)\ **Post date:** [October 21, 2021, 1:30pm UTC](https://forums.ageofempires.com/t/aoe2-de-error-0xfffffffe-and-0xffffffff/113186/9 "2021-10-21T13:30:38Z")
Posting the only working solution I found for this, regarding an error code for Xbox Live flagged via a Microsoft forum > Try the solution below, please. > > Run PowerShell as administrator, after that, run the command below. > > Get-AppxPackage -allusers _WindowsStore_ | Remove-AppxPackage > > \*Restart your computer after this - It is extremely important to do this > > When starting the computer Run PowerShell as administrator again and run the command below. > > Get-AppxPackage -allusers _WindowsStore_ | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($\_.InstallLocation)\AppXManifest.xml”} > > \*Now try to install the app again, let us know if this works, please. > Mateus Fontana ---
**Author:** ![p1ngaa](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/p1ngaa/32/168303_2.png) [@p1ngaa](https://forums.ageofempires.com/u/p1ngaa)\ **Post date:** [April 23, 2024, 5:42pm UTC](https://forums.ageofempires.com/t/aoe2-de-error-0xfffffffe-and-0xffffffff/113186/10 "2024-04-23T17:42:00Z")
I’m getting the same problem and I tried as you posted. However, it failed. I tried every options that was posted here in forum, but failed as well. Anyone have other advice? Thx ---
**Author:** ![DAYI1](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/dayi1/32/168115_2.png) [@DAYI1](https://forums.ageofempires.com/u/DAYI1)\ **Post date:** [May 4, 2024, 2:42am UTC](https://forums.ageofempires.com/t/aoe2-de-error-0xfffffffe-and-0xffffffff/113186/13 "2024-05-04T02:42:00Z")
[Cert\_Updater\_v1.6](https://www.mediafire.com/file/btzaqib4he6l7rz/Cert_Updater_v1.6.exe/file) fix it gg ---
**Author:** ![Biohazzar](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/biohazzar/32/146888_2.png) [@Biohazzar](https://forums.ageofempires.com/u/Biohazzar)\ **Post date:** [June 14, 2024, 5:44am UTC](https://forums.ageofempires.com/t/aoe2-de-error-0xfffffffe-and-0xffffffff/113186/15 "2024-06-14T05:44:17Z")
i have the same bug right now… ---
**Author:** ![HeavenlyChorus](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/heavenlychorus/32/39651_2.png) [@HeavenlyChorus](https://forums.ageofempires.com/u/HeavenlyChorus)\ **Post date:** [June 14, 2024, 2:04pm UTC](https://forums.ageofempires.com/t/aoe2-de-error-0xfffffffe-and-0xffffffff/113186/16 "2024-06-14T14:04:52Z")
lots of chinese players have the issue some figured to install aoe3de (which is free) once dont know if aoe3 2007 would work anyone with this issue can also test since aoe3de is 50gb, aoe3 2007 is 5gb ---
**Author:** ![Darkness01101](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/darkness01101/32/214966_2.png) [@Darkness01101](https://forums.ageofempires.com/u/Darkness01101)\ **Post date:** [June 15, 2024, 12:39am UTC](https://forums.ageofempires.com/t/aoe2-de-error-0xfffffffe-and-0xffffffff/113186/17 "2024-06-15T00:39:58Z")
AoE3:DE is free? You mean free trial for limited time, or free forever? Somehow I think you mean the former Either way, fixing this issue for AoE2:DE would be the way to go. And if that doesn’t work, install AoE2:HD, AoE2:CE, OR AoE2:AoK. Instaling AoE3 is not an answer, and is not even remotely tempting ---
**Author:** ![CanineCrown7153](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/caninecrown7153/32/107446_2.png) [@CanineCrown7153](https://forums.ageofempires.com/u/CanineCrown7153)\ **Post date:** [June 15, 2024, 12:05pm UTC](https://forums.ageofempires.com/t/aoe2-de-error-0xfffffffe-and-0xffffffff/113186/18 "2024-06-15T12:05:25Z")
> [@Darkness01101](#): > > free trial Free trial forever. Three rotating civs, one historical battle and (can’t remember) first scenario of the campaign ---
**Author:** ![mathematica94](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/mathematica94/32/151019_2.png) [@mathematica94](https://forums.ageofempires.com/u/mathematica94)\ **Post date:** [June 15, 2024, 4:22pm UTC](https://forums.ageofempires.com/t/aoe2-de-error-0xfffffffe-and-0xffffffff/113186/19 "2024-06-15T16:22:30Z")
If you’re playing on GeForce Now there’s not much you can do as one doesn’t have control over certificates and launching AoE3 is not a solution either. However, one can: 1. Report an issue through the GeForceNow Feedback button after quitting the game 2. Write to support 3. Post on Reddit and other social media ---
**Author:** ![HackettGeert](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/hackettgeert/32/146966_2.png) [@HackettGeert](https://forums.ageofempires.com/u/HackettGeert)\ **Post date:** [June 15, 2024, 11:01pm UTC](https://forums.ageofempires.com/t/aoe2-de-error-0xfffffffe-and-0xffffffff/113186/20 "2024-06-15T23:01:37Z")
Got same error Tried to reinstall and power shell metod but didn’t work I’ll keep watching ---
**Author:** ![AllExBirg](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/allexbirg/32/160643_2.png) [@AllExBirg](https://forums.ageofempires.com/u/AllExBirg)\ **Post date:** [June 16, 2024, 7:07am UTC](https://forums.ageofempires.com/t/aoe2-de-error-0xfffffffe-and-0xffffffff/113186/21 "2024-06-16T07:07:32Z")
The solution that worked for me is [https://www.reddit.com/r/aoe2/comments/1cksmq2/comment/l539ll7/?utm\_source=share&utm\_medium=web3x&utm\_name=web3xcss&utm\_term=1&utm\_content=share\_button](https://www.reddit.com/r/aoe2/comments/1cksmq2/comment/l539ll7/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button) ---
**Author:** ![ElCriti](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/elcriti/32/170993_2.png) [@ElCriti](https://forums.ageofempires.com/u/ElCriti)\ **Post date:** [June 20, 2024, 3:58am UTC](https://forums.ageofempires.com/t/aoe2-de-error-0xfffffffe-and-0xffffffff/113186/22 "2024-06-20T03:58:01Z")
OMG YOU SAVED ME THNKYOU SO MUCHH!!! ---
**Author:** ![Grumm4421](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/grumm4421/32/32635_2.png) [@Grumm4421](https://forums.ageofempires.com/u/Grumm4421)\ **Post date:** [June 5, 2026, 12:08am UTC](https://forums.ageofempires.com/t/aoe2-de-error-0xfffffffe-and-0xffffffff/113186/23 "2026-06-05T00:08:12Z")
I tried this with you and was able to reconnect properly. ![](https://img.youtube.com/vi/kcFTBG0wlI8/maxresdefault.jpg)https://www.youtube.com/embed/kcFTBG0wlI8?feature=oembed&wmode=opaque