# Aoe2:DE - Error "0xfffffffe" and "0xffffffff"

**URL:** <https://forums.ageofempires.com/t/aoe2-de-error-0xfffffffe-and-0xffffffff/113186>\
**Category:** II - Report a Bug\
**Created:** [January 8, 2021, 12:47am UTC](https://forums.ageofempires.com/t/aoe2-de-error-0xfffffffe-and-0xffffffff/113186 "2021-01-08T00:47:44Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![LionKing088302](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/lionking088302/32/29012_2.png) [@LionKing088302](https://forums.ageofempires.com/u/LionKing088302)\
**Post date:** [January 21, 2021, 9:53am UTC](https://forums.ageofempires.com/t/aoe2-de-error-0xfffffffe-and-0xffffffff/113186/6 "2021-01-21T09:53:00Z")

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…it didn’t. Have also tried disallowing, and allowing all settings in Xbox profile, signing in and out of all xbox services. This doesn’t happen with the game I own through Steam, so it must be something with the xbox profile?  
How do you request refund? I only bought it to play multiplayer.

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