Black screen DLC campaigns after the ROR patch

Age of Empires II: DE II - Report a Bug
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:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • **GAME BUILD #: 101.102.18071.0 (#83607) 0
  • **GAME PLATFORM: Microsoft Store
  • **OPERATING SYSTEM: Windows 11

:arrow_forward: ISSUE EXPERIENCED

:point_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.

Dawn of the Dukes, Lords of the West and Rise of the Rajas campaigns doing black screen. African Kingdoms working fine.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Start the game.
  2. Chosen DLC campaigns.
  3. Seen the black screen.

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

2 Likes
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Can you try verifying integrity of game files on Steam? If you are on the Microsoft Store version of the game, please try reinstalling the whole game.
Thanks for your report.

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Reinstalled 3 times and no changes. Can’t check on Steam.

1 Like
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Are you using an antivirus software that could interfere with the game?If so, try adding the whole folder of the game to the exception list I also recommend you to disable Overlays from Discord and Nvidia.

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Only Windows Defender active and no Overlays. Using an AMD RX 580 graphic card with updated drivers. Yesterday I want to continued the Lithuanian campaign after the patch but a black screen welcomed me…

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I have the exact same problem. The game runs fine for normal campaigns, they open and the scenario starts, but when clicking to open any of those 3 expansions a black screen appears. The background music is still on but nothing appears. I’ve already reinstalled twice, same issue.

4 Likes
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Yup, same here, the only diffrence from my Company PC where i started palying is that, there i have Ryzen 3800X and at home i have 5600X

1 Like
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same issue here. Black Screen on mentioned DLC Campaigns.

2 Likes
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Are you all using AMD graphic cards?

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I have the same problem. I have an NVIDIA GeForce RTX 2060.

1 Like
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Hi has this been fixed i just purchased these games and all i get for my money is a black screen

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Nvidia 2080 graphic card but amd 5600x CPU

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Mate you using AMD CPU like us?

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hey, after writing to aoe support, they said it’s a known issue and they are working on it. Still frustrating after paying almost 35 euros of DLCS, for having half of em working…

1 Like
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I understand the logic, but i payed for them like , a long time ago, and plus, it’s not much like 5 euros for a big DLC, i can play it on my company PC, i will wait for the fix :slight_smile: thank you for the information . This also happend last time with an update and UHD texture pack, weird indeed same on ryzen 5XXX series CPU

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I have an NVIDIA GeForce RTX 2060 graphics card and an Intel Core i7 CPU

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Same issue here, was working fine before new ror patch. The following did not help so far

  1. Reinstallation
  2. Disabling all mods
  3. Disabling on screen display from video drivers
  4. Reducing resolution

Old saved games from dlc lol ad and work just fine, screen just seems to go black from campaign menu where mission select usually comes in

1 Like
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Hi there I have the same issue. I play the game via microsoft launcher.

Rome (new) dlc works fine as well as the normal campaign but the other dlc campaigns do not work at all. Soon as I click them I get a black screen but can still hear the menu music.

I’ve tried reinstalling, altering graphics plus other things but after reading this and seeing other people having the exact same issue it’s clearly the game that has an issue.

It’s really frustrating as i’ve reached out to both Microsoft & AoE team and so far nothing they’ve suggested is helping. Spent a good bit of money on this game and it’s not much fun when I can’t play half of it.

1 Like
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Same problem here. It’s annoying, because I bought all the DLC’s just a few days ago and I cannot play them. Only RoR is working.

1 Like
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Same problem here, also affecting the Campaign for Lithuania

1 Like