Black Screen for Three DLC

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • **GAME BUILD #: Version 101.102.18071.0 (Last Update 19.05.2023)
  • **GAME PLATFORM: Microsoft Store
  • OPERATING SYSTEM: Windows 11

:arrow_forward: ISSUE EXPERIENCED

Clicking any of the Campaigns within the DLC’s of Lord of the West, Dawn of the Dukes and Dynasties of India results in a Black Screen even tho can still hear game music. The original and other DLC campaigns work with no problem, as well as the Expansion Return of Rome works

:arrow_forward: FREQUENCY OF ISSUE

Every single time I try to play the 3 DLC campaigns as described above. They simply are not working in the slightest despite me going through the numerous suggestions provided by Microsoft.

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

As per Microsofts suggestions, I’ve resintalled the game multiple times. I’ve lowered my graphics. I’ve installed the DLC’s on the same drive as the main game. I’ve literally jumped through 100 hoops to prove to them it’s not my PC that’s causing this fault. They’ve finally admitted it “might” not actually be my PC causing it lol so they directed me here to post to the dev’s directly.

Here’s the steps to reproduce the issue:

  1. Open up any DLC campaign then click on one of the stories.
  2. Screen goes black.
  3. Still Hear game Music. Issue replicated.

:arrow_forward: EXPECTED RESULT

If there was no bug, I would be expecting to play all nine campaign storys Edward Longshanks, Grand Dukes, The Hautevilles (Lords of the West DLC), Algirdas and Kestutis, Jadwiga, Jan Zizka (Dawn of the Dukes DLC) and Babur, Devapala, Rajendra (Dynasties of India DLC)

:arrow_forward: IMAGE

I have not included image as i uploaded video recording of issues as per below

:arrow_forward: GAME FILES (SAVE / RECORDING)

I have uploaded a video recording