Blue screen try to play multiplayer

Age of Empires III: DE III - Report a Bug
1

:arrow_forward: GAME INFORMATION

  • BUILD #:
  • PLATFORM: Steam
  • OS: Windows 10

:arrow_forward: ISSUE EXPERIENCED

:question: DESCRIBE THE ISSUE IN DETAIL (below). Limit to ONE issue per thread.

Here is the problem I’m getting a blue screen (DRIVER_POWER_STATE_FAILURE) every time I try to play multiplayer. Single-player works fine.

:arrow_forward: FREQUENCY OF ISSUE

:question: How often does the issue occur? CHOSE ONE; DELETE THE REST.

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:question: List the DETAILED STEPS we can take to reproduce the issue… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Play multiplayer

:arrow_forward: EXPECTED RESULT

:question: What was supposed to happen if the bug you encountered were not present?

The game should load normally.

:arrow_forward: ACTUAL RESULT

:question: What actually happened (what went wrong) because of the issue you’re reporting?

The game stops responding in the loading screen and than I get a blue screen DRIVER_POWER_STATE_FAILURE.