Hello a friend of mine bought “age of empire 3 complete collection” through the steam store as gift for me, i clicked to accept in the email and it downloaded to my steam library, when i clicked play steam automatically started the vanilla version (without expansions) and provided me with a cd key, copied it to clipboard and entered it during installation (or before play don’t remember when i was asked) either way the game started and i could play the tutorial and campaigns. when i wanted to start multiplayer i was asked for an ESO account… never heard of it so i clicked to create an account. i filled in everything correctly, clicked to make account and then i got this message "unable to create account 100 – Bad CD key" what is strange because the same key did let me install and play the game. i checked the ESO tool or something i read about on forums and no account was connected to this cd key and game. so that couldn’t be the problem. i then contacted Microsoft (5 hours chat ) looong chat so i cant say everything told but in short, they verified the key…
[07/13/2018 08:29:13]Jay Nathaniel A:Upon checking the code and the resources here, It seems that the code you provided me is invalid. Here’s what we can do about this, all third party retailer has an agreement with Microsoft that if in case there is an invalid code provided by the retailer you can actually go back to them and have the code replaced for a new one.
so i contacted steam and they said:
I have read the message, however, if you have been able to download the game with the CD key that Steam gave you, that key is in any case valid. We have no control over the online accounts of this game. I also have no access to other keys that I can give you.
I know there is nothing I can do here at Steam or change this game to allow you to create an online account with the CD key.
If Microsoft can not help you, I encourage you to contact the support team of this game yourself.
so where the heck can i get a working cd key or create a working ESO acount.
also Ensemble Studios isn’t giving me any help as the game developer.
as you can read here:
After the closure of Ensemble Studios, the old employees have set up two new studios. Tony Goodman, one of the founders of Ensemble Studios, has founded Robot Entertainment, and another part of Ensemble Studios has established the studio Bonfire Studios.
so no hope getting a key there.
how is this posible. buying tha game full price at steam, and cant even play it online.
PLEASE help me out on this one