[BUG] Wrong video adapter autoselected on start

Game Version:

  • Build: Age of Empires Definitive Edition Build 35199
  • Platform: Steam
  • Operating System: Windows 10 Pro
  • Gamertag: JuniorMallard11

Issue:

Hi, I am experiencing an issue with Age of Empires Definitive Edition, steam version.

When I start the game it is just too slow. About 2 fps. Not really playable. I also noticed that the CPU get to 100%, which was really weird.

I am running it in a laptop with an i5, 8GB RAM and an intel HD graphics, so not really great but should be enough.

When I checked the logs, I saw that by default, instead of running the “Intel HD Graphics” renderer, it automatically selects the “Microsoft Basic Render Driver”, which explains all the issues above. How can it force to choose the “intel HD Graphics” renderer

Here is the line from the StartupLog.txt

00003130: Preferred Video Adapter found = true, Index = 2, name = “Microsoft Basic Render Driver”

I saw that when playing it in a different computer with similar specs (also integrated video adapter) it automatically selects the intel HD graphics (Index = 0), but not in my laptop(editado)

Any idea how to force select the video adapter 0?

Below is the complete log of the video adapter in case it helps:

Reproduction Steps:

Here’s how to reproduce the problem: Just happens every time I run the game in this computer. With an intel core i5-4300M

ATTACHMENTS:

:heavy_check_mark: (ATTACH YOUR DXDIAG IF YOU ARE ENCOUNTERING A TECHNICAL ISSUE)

System Information

  Time of this report: 4/12/2020, 12:54:38
         Machine name: PUTO-PORTATIL
           Machine Id: {FB1F0F95-F478-44D4-A1AE-3AC24337AE7F}
     Operating System: Windows 10 Pro 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
             Language: Spanish (Regional Setting: Spanish)
  System Manufacturer: Hewlett-Packard
         System Model: HP ProBook 640 G1
                 BIOS: L77 Ver. 01.02 (type: UEFI)
            Processor: Intel(R) Core(TM) i5-4300M CPU @ 2.60GHz (4 CPUs), ~2.6GHz
               Memory: 16384MB RAM
  Available OS Memory: 16074MB RAM
            Page File: 6528MB used, 11977MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode


DxDiag Notes

  Display Tab 1: No problems found.
  Display Tab 2: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)


Display Devices

       Card name: Intel(R) HD Graphics 4600
    Manufacturer: Intel Corporation
       Chip type: Intel(R) HD Graphics Family
        DAC type: Internal
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_1993103C&REV_06
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 2160 MB
Dedicated Memory: 112 MB
Shared Memory: 2048 MB
Current Mode: 2560 x 1440 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.638672,0.332031), Green(0.324219,0.622070), Blue(0.146484,0.040039), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.045100, Max Luminance = 1015.272522, MaxFullFrameLuminance = 400.000000
Monitor Name: Generic PnP Monitor
Monitor Model: PL3493WQ
Monitor Id: IVM7612
Native Mode: 3440 x 1440§ (75.050Hz)
Output Type: HDMI
Monitor Capabilities: HDR Supported (BT2020RGB BT2020YCC Eotf2084Supported )
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
Driver File Version: 20.19.0015.5063 (English)
Driver Version: 20.19.15.5063
DDI Version: 12
Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.0
Graphics Preemption: Primitive
Compute Preemption: Thread group
Miracast: Supported
Detachable GPU: No
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Not Supported
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 29/10/2018 2:00:00, 39863032 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-4756-11CF-4B60-9C39BAC2D935}
Vendor ID: 0x8086
Device ID: 0x0416
SubSys ID: 0x1993103C
Revision ID: 0x0006
Driver Strong Name: oem41.inf:5f63e534dd929195:iHSWM_w10:20.19.15.5063:pci\ven_8086&dev_0416&subsys_1993103c
Rank Of Driver: 00D10001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeHEVC_VLD_Main
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

       Card name: LuminonCore IDDCX Adapter
    Manufacturer: LuminonCore
       Chip type: Unknown
        DAC type: Unknown
     Device Type: Display-Only Device
      Device Key: Enum\LCI\IDDCX
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8036 MB
Dedicated Memory: 0 MB
Shared Memory: 8036 MB
Current Mode: Unknown
HDR Support: Unknown
Display Topology: Unknown
Display Color Space: Unknown
Color Primaries: Unknown
Display Luminance: Unknown
Driver Name: c:\windows\system32\drivers\umdf\lci_iddcx.dll,c:\windows\system32\drivers\wudfrd.sys
Driver File Version: 1.00.2018.1204 (English)
Driver Version: 1.0.2018.1204
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Not Supported
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 04/12/2018 2:00:00, 53752 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: Unknown
Vendor ID: 0x1414
Device ID: 0x008C
SubSys ID: 0x00000000
Revision ID: 0x0000
Driver Strong Name: oem29.inf:c276d4b8c44c4889:IDDCX_INSTALL.NT:1.0.2018.1204:LCI\IDDCX
Rank Of Driver: 00FF0000
Video Accel: Unknown
DXVA2 Modes: Unknown
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 0
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

 Name: Intel(R) HD Graphics 4600

Device ID: PCI\VEN_8086&DEV_0416&SUBSYS_1993103C&REV_06\3&B1BFB68&0&10
Driver: C:\WINDOWS\system32\DRIVERS\igdkmd64.sys, 20.19.0015.5063 (English), 4/11/2020 20:02:04, 7973008 bytes
Driver: C:\WINDOWS\system32\igd10iumd64.dll, 20.19.0015.5063 (English), 4/11/2020 20:02:02, 16451224 bytes
Driver: C:\WINDOWS\system32\igd10idpp64.dll, 20.19.0015.5063 (English), 4/11/2020 20:02:01, 312488 bytes
Driver: C:\WINDOWS\system32\igd11dxva64.dll, 20.19.0015.5063 (English), 4/11/2020 20:02:03, 33472696 bytes
Driver: C:\WINDOWS\system32\igd12umd64.dll, 20.19.0015.5063 (English), 4/11/2020 20:02:03, 4268720 bytes
Driver: C:\WINDOWS\system32\igdumdim64.dll, 20.19.0015.5063 (English), 4/11/2020 20:02:05, 39863032 bytes
Driver: C:\WINDOWS\system32\igdail64.dll, 20.19.0015.5063 (English), 4/11/2020 20:02:03, 193216 bytes
Driver: C:\WINDOWS\system32\igfxcmrt64.dll, 5.00.0000.1148 (English), 4/11/2020 20:02:06, 184160 bytes
Driver: C:\WINDOWS\system32\igfx11cmrt64.dll, 5.00.0000.1148 (English), 4/11/2020 20:02:06, 183136 bytes
Driver: C:\WINDOWS\system32\igfxcmjit64.dll, 5.00.0000.1148 (English), 4/11/2020 20:02:06, 1590984 bytes
Driver: C:\WINDOWS\system32\igdde64.dll, 20.19.0015.5063 (English), 4/11/2020 20:02:04, 222912 bytes
Driver: C:\WINDOWS\system32\IntelCpHDCPSvc.exe, 1.00.0000.0001 (English), 4/11/2020 20:02:07, 429032 bytes
Driver: C:\WINDOWS\system32\igdusc64.dll, 20.19.0015.5063 (English), 4/11/2020 20:02:06, 6693848 bytes
Driver: C:\WINDOWS\system32\igc64.dll, 20.19.0015.5063 (English), 4/11/2020 20:02:01, 15478680 bytes
Driver: C:\WINDOWS\system32\igdmd64.dll, 20.19.0015.5063 (English), 4/11/2020 20:02:04, 2393352 bytes
Driver: C:\WINDOWS\SysWow64\igd10iumd32.dll, 20.19.0015.5063 (English), 4/11/2020 20:02:01, 13062960 bytes
Driver: C:\WINDOWS\SysWow64\igd10idpp32.dll, 20.19.0015.5063 (English), 4/11/2020 20:02:01, 297344 bytes
Driver: C:\WINDOWS\SysWow64\igd11dxva32.dll, 20.19.0015.5063 (English), 4/11/2020 20:02:02, 34825176 bytes
Driver: C:\WINDOWS\SysWow64\igd12umd32.dll, 20.19.0015.5063 (English), 4/11/2020 20:02:03, 4240392 bytes
Driver: C:\WINDOWS\SysWow64\igdumdim32.dll, 20.19.0015.5063 (English), 4/11/2020 20:02:05, 38904600 bytes
Driver: C:\WINDOWS\SysWow64\igdail32.dll, 20.19.0015.5063 (English), 4/11/2020 20:02:03, 173760 bytes
Driver: C:\WINDOWS\SysWow64\igdde32.dll, 20.19.0015.5063 (English), 4/11/2020 20:02:04, 182016 bytes
Driver: C:\WINDOWS\SysWow64\igfxcmrt32.dll, 5.00.0000.1148 (English), 4/11/2020 20:02:06, 160448 bytes
Driver: C:\WINDOWS\SysWow64\igfx11cmrt32.dll, 5.00.0000.1148 (English), 4/11/2020 20:02:06, 160448 bytes
Driver: C:\WINDOWS\SysWow64\igfxcmjit32.dll, 5.00.0000.1148 (English), 4/11/2020 20:02:06, 1178824 bytes
Driver: C:\WINDOWS\SysWow64\igdusc32.dll, 20.19.0015.5063 (English), 4/11/2020 20:02:06, 5136968 bytes
Driver: C:\WINDOWS\SysWow64\igc32.dll, 20.19.0015.5063 (English), 4/11/2020 20:02:01, 13483376 bytes
Driver: C:\WINDOWS\SysWow64\igdmd32.dll, 20.19.0015.5063 (English), 4/11/2020 20:02:04, 1858824 bytes
Driver: C:\WINDOWS\SysWow64\iglhcp32.dll, 3.00.0001.0026 (English), 4/11/2020 20:02:07, 205536 bytes
Driver: C:\WINDOWS\SysWow64\iglhsip32.dll, 9.00.0030.9000 (English), 4/11/2020 20:02:07, 1814248 bytes
Driver: C:\WINDOWS\SysWow64\IntelCpHeciSvc.exe, 9.00.0001.1117 (English), 4/11/2020 20:02:07, 376296 bytes
Driver: C:\WINDOWS\system32\iglhxs64.vp, 4/11/2020 20:02:07, 4846 bytes
Driver: C:\WINDOWS\system32\iglhxo64.vp, 9/29/2018 06:51:10, 40343 bytes
Driver: C:\WINDOWS\system32\iglhxc64.vp, 9/29/2018 06:51:10, 40316 bytes
Driver: C:\WINDOWS\system32\iglhxg64.vp, 9/29/2018 06:51:10, 39658 bytes
Driver: C:\WINDOWS\system32\iglhxo64_dev.vp, 9/29/2018 06:51:10, 40931 bytes
Driver: C:\WINDOWS\system32\iglhxc64_dev.vp, 9/29/2018 06:51:10, 41296 bytes
Driver: C:\WINDOWS\system32\iglhxg64_dev.vp, 9/29/2018 06:51:10, 39798 bytes
Driver: C:\WINDOWS\system32\iglhxa64.vp, 9/29/2018 06:51:10, 1125 bytes
Driver: C:\WINDOWS\system32\iglhxa64.cpa, 9/29/2018 06:51:10, 2813952 bytes
Driver: C:\WINDOWS\system32\iglhcp64.dll, 3.00.0001.0026 (English), 4/11/2020 20:02:07, 242336 bytes
Driver: C:\WINDOWS\system32\iglhsip64.dll, 9.00.0030.9000 (English), 4/11/2020 20:02:07, 1816896 bytes
Driver: C:\WINDOWS\system32\cp_resources.bin, 9/29/2018 06:51:08, 511260 bytes
Driver: C:\WINDOWS\system32\difx64.exe, 1.04.0004.0000 (English), 4/11/2020 20:01:59, 155624 bytes
Driver: C:\WINDOWS\system32\igfxDH.dll, 6.15.0010.5063 (English), 4/11/2020 20:02:06, 755424 bytes
Driver: C:\WINDOWS\system32\igfxDHLib.dll, 1.00.0000.0000 (Invariant Language), 4/11/2020 20:02:06, 85216 bytes
Driver: C:\WINDOWS\system32\igfxDHLibv2_0.dll, 1.00.0000.0000 (Invariant Language), 4/11/2020 20:02:06, 95432 bytes
Driver: C:\WINDOWS\system32\igfxDI.dll, 6.15.0010.5063 (English), 4/11/2020 20:02:06, 398536 bytes
Driver: C:\WINDOWS\system32\igfxDILib.dll, 1.00.0000.0000 (Invariant Language), 4/11/2020 20:02:06, 29384 bytes
Driver: C:\WINDOWS\system32\igfxDILibv2_0.dll, 1.00.0000.0000 (Invariant Language), 4/11/2020 20:02:06, 29408 bytes
Driver: C:\WINDOWS\system32\igfxLHM.dll, 6.15.0010.5063 (English), 4/11/2020 20:02:07, 2141904 bytes
Driver: C:\WINDOWS\system32\igfxLHMLib.dll, 1.00.0000.0000 (Invariant Language), 4/11/2020 20:02:07, 22728 bytes
Driver: C:\WINDOWS\system32\igfxLHMLibv2_0.dll, 1.00.0000.0000 (Invariant Language), 4/11/2020 20:02:07, 22728 bytes
Driver: C:\WINDOWS\system32\igfxSDK.exe, 4/11/2020 20:02:07, 1004008 bytes
Driver: C:\WINDOWS\system32\igfxSDKLib.dll, 1.00.0000.0000 (Invariant Language), 4/11/2020 20:02:07, 101088 bytes
Driver: C:\WINDOWS\system32\igfxSDKLibv2_0.dll, 1.00.0000.0000 (Invariant Language), 4/11/2020 20:02:07, 111816 bytes
Driver: C:\WINDOWS\system32\igfxEM.exe, 6.15.0010.5063 (English), 4/11/2020 20:02:07, 334312 bytes
Driver: C:\WINDOWS\system32\igfxEMLib.dll, 1.00.0000.0000 (Invariant Language), 4/11/2020 20:02:07, 27848 bytes
Driver: C:\WINDOWS\system32\igfxEMLibv2_0.dll, 1.00.0000.0000 (Invariant Language), 4/11/2020 20:02:07, 27856 bytes

(…)

:heavy_check_mark: (ATTACH ANY CRASH/GAME LOGS [IF RELEVANT])
00000000: TErrorHandler->Construct
00000001: TFileSystem()->Construct
00000001: Program Executable: C:\Program Files (x86)\Steam\steamapps\common\AoEDE\AoEDE_s.exe
00000001: Current Directory: C:\Program Files (x86)\Steam\steamapps\common\AoEDE
00000002: TFileSystem()->InitializeStoragePoints()
00000002: SP PROGRAM_PATH: C:\Program Files (x86)\Steam\steamapps\common\AoEDE
00000002: SP GAME_ROOT: C:\Program Files (x86)\Steam\steamapps\common\AoEDE
00000002: SP USER: C:\Users\jorgito
00000002: SP TEMP_FILES: C:\Users\jorgito\AppData\Local\Temp
00000003: TSettings->Construct()
00000006: game->Config()
00000012: Platform->Startup()
00000012: game->Startup()
00000080: InitGlobalSystems()
00001585: Command Line: “C:\Program Files (x86)\Steam\steamapps\common\AoEDE\AoEDE_s.exe”
00001585: RelicLink->Startup()
00001671: InitStoragePoints
00001697: RelicLink->StartupLocalServer()
00001697: Command Line: “C:\Program Files (x86)\Steam\steamapps\common\AoEDE\BattleServer.exe” -muninLog “C:/Users/jorgito/Games/Age of Empires DE/Logs/” -serverLog “C:/Users/jorgito/Games/Age of Empires DE/Logs/” -simulationPeriod 25
00002175: RGE_Base_Game->Construct()
00002175: TSettings->Load()
00002178: TSettings->Locate global settings in cloud = true
00002191: TSettings->global settings retreived from cloud = true
00002191: TSettings->Load( ‘global_settings.ini’ ) = true
00002200: TSettings->Load( ‘settings.ini’ ) = true
00003613: TPanelSystem->Construct()
00004004: TRIBE_Game->Construct()
00004019: TRIBE_Game->setup()
00004077: RGE_Base_Game->setup()
00004077: InitMainWindow()
00004099: TDrawSystemD3D11->Construct()
00004099: MediaPlayerManager->Construct()
00004099: MediaPlayerW8->CreateInstance()
00004112: Adapter 0 = “Intel® HD Graphics 4600”
00004112: VendorId: 0x00008086
00004113: DeviceId: 0x00000416
00004113: SubSysId: 0x1993103c
00004113: Revision: 0x00000006
00004113: LUID: 0x0000000000012c47
00004113: Flags: 0x00000000
00004114: VRAM: 117964800
00004114: Sys Mem: 0
00004115: SharedM: 2147483648
00004115: TDrawSystemD3D11->CreatingDevice
00004190: – CreateDevice OK = true
00004190: – FeatureLevel OK = true, level = D3D_FEATURE_LEVEL_11_0
00004191: Adapter 1 = “Microsoft Basic Render Driver”
00004191: VendorId: 0x00001414
00004191: DeviceId: 0x0000008c
00004192: SubSysId: 0x00000000
00004192: Revision: 0x00000000
00004192: LUID: 0x0000000000017d58
00004192: Flags: 0x00000002
00004192: VRAM: 0
00004192: Sys Mem: 0
00004192: SharedM: 8426926080
00004192: TDrawSystemD3D11->CreatingDevice
00004197: – CreateDevice OK = true
00004197: – FeatureLevel OK = true, level = D3D_FEATURE_LEVEL_11_0
00004198: Adapter 2 = “Microsoft Basic Render Driver”
00004198: VendorId: 0x00001414
00004198: DeviceId: 0x0000008c
00004198: SubSysId: 0x00000000
00004199: Revision: 0x00000000
00004199: LUID: 0x000000000005600c
00004199: Flags: 0x00000000
00004199: VRAM: 0
00004199: Sys Mem: 0
00004199: SharedM: 8426926080
00004199: TDrawSystemD3D11->CreatingDevice
00004205: – CreateDevice OK = true
00004205: – FeatureLevel OK = true, level = D3D_FEATURE_LEVEL_11_0
00004205: Preferred Video Adapter found = true, Index = 2, name = “Microsoft Basic Render Driver”
00004205: TDrawSystemD3D11->Init()
00004205: TDrawSystemD3D11->CreatingDevice
00009359: MediaPlayerManager->Initialize()
00009635: TSound_Driver->init()
00011320: TSettings->Save()
00011434: TSettings->Load()
00011435: TSettings->Load( ‘global_settings.ini’ ) = true
00011435: TSettings->Load( ‘settings.ini’ ) = true
00011435: ## LOADING GAME INFO: game1.nfo
00014634: TribeScreenMainMenu_DE->Construct
00016455: Main Menu Created OK
00020785: TSettings->Save()
00033773:
00037984: Main Menu->Destructor
00039159: TribeScreenMainMenu_DE->Construct
00040701: Main Menu Created OK
00043096:
00043105: Platform->Shutdown()
00043106: game->Shutdown()
00043106: TRIBE_Game->Destroy()
00043106: Main Menu->Destructor
00043121: RGE_Base_Game->Destroy()
00043122: TSettings->Save()
00043169: TSettings->Save()
00043181: TPanelSystem->Destroy()
00043189: TSound_Driver->Shutdown()
00043227: MediaPlayerManager->Destruct()
00043227: MediaPlayerW8->Destroy()
00043531: RelicLink->ShutdownLocalServer()
00043531: FinalGlobalSystems()
00043536: RelicLink->Shutdown()

I cannot attach the whole dxdiag as an attachment since I am a new user. There is a message which says I do not have permissions to upload attachments here. Therefore I pasted an extract. If the complete file is needed, plase let me know how I could upload it.

Thanks

Hi, maybe anyone has a solution to this?

Try to update your graphics card driver