# BugSplat crash when entering Skirmish/SinglePlayerSetup (Intel Integrated Graphics)

**URL:** <https://forums.ageofempires.com/t/bugsplat-crash-when-entering-skirmish-singleplayersetup-intel-integrated-graphics/290944>\
**Category:** III - Report a Bug\
**Created:** [October 29, 2026, 3:36pm UTC](https://forums.ageofempires.com/t/bugsplat-crash-when-entering-skirmish-singleplayersetup-intel-integrated-graphics/290944 "2026-10-29T15:36:24Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![ignaciusreyes](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/ignaciusreyes/32/217464_2.png) [@ignaciusreyes](https://forums.ageofempires.com/u/ignaciusreyes)\
**Post date:** [October 29, 2026, 3:36pm UTC](https://forums.ageofempires.com/t/bugsplat-crash-when-entering-skirmish-singleplayersetup-intel-integrated-graphics/290944/1 "2026-10-29T15:36:24Z")

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Hello,

I am experiencing a consistent BugSplat crash every time I try to enter the Skirmish/Single Player menu. The game used to run perfectly on this exact hardware, but now it crashes instantly when trying to load the 3D Home City background.

My System Specs:

- Device: Acer Aspire 5 Laptop

- CPU/GPU: Intel Core with Intel Integrated Graphics

- RAM: 12 GB

- OS: Windows 11

According to my Age3Log.txt, the engine aborts the Home City and crashes exactly here: APregame : LeaveMode : Destroyed City ModeTrack – entering mode 3 (SinglePlayerSetup) from mode 0 ()

Troubleshooting steps I have already taken (none worked):

1. Complete clean reinstall of Windows 11 from the cloud.

2. Deleted the “Age of Empires 3 DE” folder in Documents and disabled Steam Cloud to ensure no corrupted Home City files.

3. Installed the latest Intel graphics drivers.

4. Ran the game as Administrator and in Windows 8 Compatibility Mode.

5. Set all in-game graphics to the absolute minimum before clicking Skirmish.

I have attached my Age3Log.txt file for your review. It seems there is a fatal compatibility issue between the current engine patch and Intel integrated graphics when rendering the SinglePlayerSetup screen. I hope the dev team can look into this.