Cannot launch game since update

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: Idk how to see
  • GAME PLATFORM: Gamepass
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

:point_down: *The game does not launch .After opening screen

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • Less than 25% of the time / matches I play (RARELY)
  • 25% of the time / matches I play (SOMETIMES)
  • 50% of the time / matches I play (FREQUENTLY)
  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

Hi @Polaris6618
Do you use an antivirus?If so, could you add the whole folder of the game to the exception list?

I use windows defener and game allowed i tried everything but nothing work…:S

Can you check if you have Windoes up to date and your graphic card driver updated too? If so, did you try reinstalling the game?

Yes i did all updates are done windows,graphics also reinstalled game and xbox application but still cant launch game. It happen nothing after pre-launch screen.

Game does not launch when clicking ‘Play’ button for 1 week. !!!

Why nobody help me i have this issue for 10 days

Have you tryed to replace the aoe2_de.exe with the previous one?

According to Temporary fix for Windows 7 players to run the game :: Age of Empires II: Definitive Edition Tech Issues & Support

The file can be downloaded here This page is not allowed in the US

I cant found game location file xbox app does not show it so annoying