# Cant access online gaming aoe2:de

**URL:** <https://forums.ageofempires.com/t/cant-access-online-gaming-aoe2-de/82379>\
**Category:** II - Ask for Help\
**Created:** [May 14, 2020, 9:19am UTC](https://forums.ageofempires.com/t/cant-access-online-gaming-aoe2-de/82379 "2020-05-14T09:19:22Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![SaengerBlume373](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/saengerblume373/32/30460_2.png) [@SaengerBlume373](https://forums.ageofempires.com/u/SaengerBlume373)\
**Post date:** [May 14, 2020, 9:19am UTC](https://forums.ageofempires.com/t/cant-access-online-gaming-aoe2-de/82379/1 "2020-05-14T09:19:22Z")

</div>

Hi there,  
I purchased aoe 2 de via Microsoft store but I’m not able to connect with online gaming. It shows a button on the top right corner “reconnect to multiplayer services” but when I click it it says: “sorry failed to connect to multiplayer services please try again later”

When I press the Xbox button it’s loading and then says: while loading of this task there occurred a problem (my translation not the exact wording)

Anyone with the same problems or even better: a solution? 🙂  
Much appreciated and thanks in advance.  
Greetings Simon