Can't launch the game

Age of Empires II: DE II - Report a Bug
1

:play_button: GAME INFORMATION

:backhand_index_pointing_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: 17957298
  • GAME PLATFORM: Steam
  • OPERATING SYSTEM: Windows 11 23H2

:play_button: ISSUE EXPERIENCED

:backhand_index_pointing_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.

I can’t launch the game; no error message, no launching image.

:play_button: FREQUENCY OF ISSUE

:backhand_index_pointing_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:play_button: REPRODUCTION STEPS

:backhand_index_pointing_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

Just launch it by anyway; from shortcut, from steam or from the local file.

I tell how I got the problem

  1. get today’s update and file error (jp text file. I made a local text mod in local mod folder)
  2. check the correct file by steam and get this launch problem
  3. I also try reinstall and rebooting computer, but the problem remains

:play_button: EXPECTED RESULT

:backhand_index_pointing_down: What was SUPPOSED to happen if the bug you encountered were not present?

I can play AOE2.

:play_button: IMAGE

:backhand_index_pointing_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

can't start
AOE2 uses no CPU. Maybe I can’t get the update completely.

How can I get to launch AOE2 normally?

2

Did you try verifying local integrity? It will automatically re-download files if needed.

Right click the game in steam, properties, local files, verify integrity.

3

Already did it, but remain the same. And I’ve already heard of many people with the same issue.

4

Yes I did. The problem remains.

5
  • GAME BUILD #: 17957298
  • GAME PLATFORM: Steam
  • OPERATING SYSTEM: Windows 10 22H2

Also the same issue

擷取
擷取721×247 41.1 KB

Verify integrity is not working.

6

I get launching AOE2 by using windows user name with only alphabets (using Symbolic link)!
Non alphabet user name causes that bug.

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image1920×1080 204 KB

7

The solution is getting alphabet windows user name.
You have 2 ways.

Adding new windows account (Recommended)

  1. Add new windows account with alphabet user name.
    (You may need get administrative privileges or something for new account)
    (That’s simple but I did another way)

Using Symbolic link (Caution! You may break PC with wrong way!)

  1. Add Symbolic link of user folder by command prompt
    [mklink c:\Users\alphabetusername /D c:\Users\ゲスト]
    (mklink Newer name /D old name)

  2. Change the directory name by regedit
    go to[computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList]
    find and click “ProfileImagePath(c:\Users\ゲスト)”
    (it’s in a folder of ProfileList. Not “ProfileImagePath(%systemdrive%…)”)
    and change to the new link (c:\Users\alphabetusername)

I refer to this Japanese professor’s introduction (from p18). It’s better for you to refer to another clear introduction too.