Can't unlock the New Explorer after multiple log ins

Age of Empires III: DE III - Report a Bug
1

:arrow_forward: GAME INFORMATION

  • **GAME BUILD #:**100.14.43676.0
  • GAME PLATFORM: Steam
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

I can’t access or unlock the new Russian explorer customisation even after logging in multiple times.

:arrow_forward: FREQUENCY OF ISSUE

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

Even after loggin in and out multiple times I can’t seem to get the reward.

Here’s the steps to reproduce the issue:

  1. Logging in does not give the reward
  2. even after finishing a solo match does not unlock it

:arrow_forward: EXPECTED RESULT

I want to get the reward :'(.

2

skirmish didn’t work, multiplayer 1v1 vs AI does work, try to make lobby 1v1 vs easiest AI then rush it to death

3

Para obtener la recompensa se debía jugar una partida de un solo jugador o multijugador. Con eso ya participabas del evento. Cuando se llegó a los 200000, a mi parecer, se cerró el evento y ya no da su recompensa si no fuiste uno de esos 200 mil. Habrá más eventos como este todos los meses.

4

Can you try to make a support ticket here: https://support.ageofempires.com/hc/en-us/requests/new