I have completed all the event quests for this update, but none of the rewards have been unlocked
Submit a support ticket from the following link, include a list of the rewards that you haven’t received, and your Steam user ID, Microsoft Store username, or Xbox Profile name. You might also want to check whether you can equip existing rewards, most of the people who report not receiving rewards cannot also equip received ones.
Submit a request – Age of Empires Support
These are known bugs that have been around for at least a couple of years. If everyone affected reports the bugs then the devs might have more information to help resolve the issues.
The issues are listed on the Known Issues page:
| Couldn’t edit or save item error message | Status: Tracking |
|---|---|
| Platforms: Microsoft Store, Steam, Xbox |
|We are aware of an the error message “Couldn’t edit or save item” appearing when trying to equip any earned Event reward or Season reward. Some players may also receive notification’s regarding unlocked rewards, but those rewards do not appear in the profile inventory to access. This issue is currently under investigation at this time and we do not require any additional information.
| Event rewards are not unlocking after completing a challenge | Status: Examples Needed |
|---|---|
| Platforms: Microsoft Store, Steam, Xbox |
We are aware that some players may encounter issues with their event rewards not showing up in their inventory after completing the necessary challenge requirements.
If you are encountering this issue, please reach out to the Customer Support team with the name of the reward you are missing, what event it is from, and your Steam ID / Xbox Gamertag.