GAME INFORMATION
These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.
- GAME BUILD #: 101.103.31214.0 (#162286)
- GAME PLATFORM: Xbox
- OPERATING SYSTEM: Xbox SX
ISSUE EXPERIENCED
Every game, whether ranked or unranked, ends up shutting down after about 15 minutes.
It usually happens at roughly the same moment — around the 15-minute mark, the game simply closes to the console’s home screen.
FREQUENCY OF ISSUE
How often does the issue occur? CHOSE ONE; DELETE THE REST !
- 100% of the time / matches I play (ALWAYS)
REPRODUCTION STEPS
List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptiv e!
Here’s the steps to reproduce the issue:
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Start the game
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Wait approx 15 min
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The game will shut down on its own.
EXPECTED RESULT
What was SUPPOSED to happen if the bug you encountered were not prese nt?
Game close to console main menu
IMAGE
ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the prob lem.
I don’t think there’s anything to show here — the game just shuts down.
GAME FILES (SAVE / RECORDING)
Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file ser vice.
2 Likes
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Submit a request – Age of Empires Support
February 19, 2026
Yesterday we played crossplay (PC and Xbox) - 2v2
→ We played 3 rounds, and all 3 rounds crashed after about 10 minutes on the Xbox.
→ The game didn’t crash on the PC, only on the Xbox - Controller Control (whole Game)
→ Rejoining was not possible.
→ After that, instead of playing against online players, we played against AI, and everything ran smoothly.
Having the same issue since the latest update. Playing Xbox series x. Seems to be ranked team games as Ive been fine on 1v1 ranked. It happens about 20 minutes in, full crash back to Xbox home screen. Issue has occurred a couple of times when interacting with the map, but not always the case. 4 times out of 5 games played over the weekend, with the exception being when we lost before it could crash! Mega frustrating
1 Like
Same issue here, both in ranked as casual team games. Basically a 100% crash rate on XBOX. At least one of the times it was after clicking the minimap, but I don’t remember about the others, so it may just be a coincidence.
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The bug seems to be fixed.
Have you tested it yet? I played several 2v2 games last night and didn’t experience any crashes anymore.
Yes I crashed out of nearly every game I played…. 10 hours ago
I play regularly with 4 friends against AI, I am XSX, one friend is XSS, one is PC XBOX version and the other is PC Steam version. I am the only one crashing regularly, which appears to be every game currently, The crash takes me straight to dashboard, the game doesn’t register the crash and if I didn’t say anything my friends would not be aware i am no longer in the game. A friend will save the game and we rehost but it messes up the AI, so for me (and I’ve never said this and genuinely meant it before!) the game is literally unplayable.
Crash started with the update, I play K&M, if that is relevant.
Disappointed this hasn’t even be acknowledged.
1 Like
I have this same issue. A work around is to save the game around minute 17 and then wait for the crash. Reload the game and it should be fine. We always safe again around minute 30 just to be safe. If there is an invisible building then save again immediately and reload. I agree that we shouldn’t have to do all of this but if we want to play then this is the current solution, I guess.
1 Like