# Crash when opening game or in lobby always

**URL:** <https://forums.ageofempires.com/t/crash-when-opening-game-or-in-lobby-always/191529>\
**Category:** III - Report a Bug\
**Created:** [January 4, 2022, 7:33pm UTC](https://forums.ageofempires.com/t/crash-when-opening-game-or-in-lobby-always/191529 "2022-01-04T19:33:23Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![AquilesHeroe](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/aquilesheroe/32/207643_2.png) [@AquilesHeroe](https://forums.ageofempires.com/u/AquilesHeroe)\
**Post date:** [January 4, 2022, 7:33pm UTC](https://forums.ageofempires.com/t/crash-when-opening-game-or-in-lobby-always/191529/1 "2022-01-04T19:33:23Z")

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### ▶ GAME INFORMATION

👇 _These details are CRITICAL; DO NOT skip them or your issue may not be reviewed._

- **GAME BUILD #:** todays
- **GAME PLATFORM:** Steam
- **OPERATING SYSTEM:** Windows 10

### ▶ ISSUE EXPERIENCED

👇 _DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD._  
game always crashes whe nopening, i have to open it again many times…

### ▶ FREQUENCY OF ISSUE

👇 _How often does the issue occur? CHOSE ONE; DELETE THE REST!_

- **100%** of the time / matches I play (ALWAYS)

### ▶ REPRODUCTION STEPS

👇 _List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!_

Here’s the steps to reproduce the issue:

1. [https://www.mediafire.com/file/4kh9jj1d8lbnvsm/Desktop\_2022.01.04\_-\_12.27.38.02.DVR.mp4/file](https://www.mediafire.com/file/4kh9jj1d8lbnvsm/Desktop_2022.01.04_-_12.27.38.02.DVR.mp4/file)

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**Author:** ![IkoKnight](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/ikoknight/32/188557_2.png) [@IkoKnight](https://forums.ageofempires.com/u/IkoKnight)\
**Post date:** [January 5, 2022, 3:37pm UTC](https://forums.ageofempires.com/t/crash-when-opening-game-or-in-lobby-always/191529/2 "2022-01-05T15:37:48Z")

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1859 hours played on Steam wow that’s amazing!

I think you should delete your files, or verify your files on Steam. Just in case I leave here other advices:

1. Deleting your user files. For deleting your user files, you should:  
a. Make sure that your Steam Cloud is disabled in Steam, AoE3 game, Properties, General.  
b. Go to C:\Users\YOUR\_USER\Games\Age of Empires 3 DE.  
c. Copy your user folder to a safe place, it has lots of numbers.  
d. Delete the original folder  
e. Verify your files in Steam, AoE3 game, Properties, Local Files.  
f. Open the game again. A new user folder will be created.

If this works, then copy back the files from your old user folder. Those files are in the folder -C:\Users\YOUR\_USER\Games\Age of Empires 3 DE\<0\>\Savegame, Home cities, Recorded Games and Save games.  
If this does not work you can also try:

1. Reinstall the game
2. Unable your mods
3. Uninstall/unable your antivirus
4. Reinstall your graphic drivers
5. Update direct X

Let me know if it works!

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**Author:** ![AquilesHeroe](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/aquilesheroe/32/207643_2.png) [@AquilesHeroe](https://forums.ageofempires.com/u/AquilesHeroe)\
**Post date:** [January 11, 2022, 12:39am UTC](https://forums.ageofempires.com/t/crash-when-opening-game-or-in-lobby-always/191529/3 "2022-01-11T00:39:53Z")

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1. done, didnt work.
2. how do i reinstall without losing my hotkeys and everything?

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**Author:** ![IkoKnight](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/ikoknight/32/188557_2.png) [@IkoKnight](https://forums.ageofempires.com/u/IkoKnight)\
**Post date:** [January 11, 2022, 9:49am UTC](https://forums.ageofempires.com/t/crash-when-opening-game-or-in-lobby-always/191529/4 "2022-01-11T09:49:47Z")

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Everything is here: C:\Users\YOUR\_USER\Games\Age of Empires 3 DE.

So make a copy of the whole folder just in case something is lost