# Crashed on Launch – Black Screen Issue and No Support Response

**URL:** <https://forums.ageofempires.com/t/crashed-on-launch-black-screen-issue-and-no-support-response/275066>\
**Category:** 💬 Tech Issues and Support FAQs\
**Created:** [May 15, 2025, 3:51pm UTC](https://forums.ageofempires.com/t/crashed-on-launch-black-screen-issue-and-no-support-response/275066 "2025-05-15T15:51:16Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![TheRealAOM](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/therealaom/32/191456_2.png) [@TheRealAOM](https://forums.ageofempires.com/u/TheRealAOM)\
**Post date:** [May 15, 2025, 3:51pm UTC](https://forums.ageofempires.com/t/crashed-on-launch-black-screen-issue-and-no-support-response/275066/1 "2025-05-15T15:51:16Z")

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I am writing to express my deep frustration regarding an ongoing issue with Age of Mythology. Every time I try to launch the game, it fails to start and gets stuck on a black screen. I have attempted several basic troubleshooting steps, but nothing has worked so far.

I contacted AOM technical support team two weeks ago, and I have yet to receive any update. This lack of communication is extremely disappointing and unprofessional.

What makes this even more frustrating is that I paid 50 euros for this game, and I can’t even get it to start. I expected a working product and at the very least, timely support when things go wrong.

I hope this issue can be resolved promptly. I would appreciate a response and a fix as soon as possible.