Hi there,
I tried to play a couple of games with friends but got weird behavior. Game starts fine up until the ~2-3 minute mark. One of us will experience a complete freeze where it brings up “age of empires is not responding”. Other times it’ll hang and then the screen goes to black for 2-3 minutes.
Any debugging tools/log location that I can use to send you guys more information? It’s strange because yesterday (New years day no less with tons of players online), we had 0 issues for 7-8 games so it seems like you guys handled scaling well.
Hello! We will need some additional information to help you with your issue!
Before we begin: if you have not already, please try to work through the troubleshooting steps here to see if any of them address the problem:
If none of those steps work, please try to include the following information as a follow-up:
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Explain the problem. Provide as many details as possible! Where did it happen? When did it happen? What circumstances may have led to the problem?
- Any Error Message(s) you receive.
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Provide reproduction steps. A numbered list of steps describing how and when you encountered the issue will help us track it down in our internal environments.
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Include an image. A good picture is worth a thousand words; a video or gif clearly highlighting the problem is even better!
In addition to these, the most helpful information you can provide are any error logs related to the crash, which should be located in one of these folders:
- C:\Users<WINDOWS USERNAME>\AppData\Local\age2_x1\logs
- …\Users\UserName\Games\Age of Empires 2 DE\logs
- In the Windows Event Viewer
Thank you!