# Disconnect after few minutes playing multiplayer (Problem persists after update) **URL:** \ **Category:** II - Report a Bug\ **Created:** [November 15, 2019, 6:22am UTC](https://forums.ageofempires.com/t/disconnect-after-few-minutes-playing-multiplayer-problem-persists-after-update/61127 "2019-11-15T06:22:08Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Nolispy](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/n/82dd89/32.png) [@Nolispy](https://forums.ageofempires.com/u/Nolispy)\ **Post date:** [November 15, 2019, 6:22am UTC](https://forums.ageofempires.com/t/disconnect-after-few-minutes-playing-multiplayer-problem-persists-after-update/61127/1 "2019-11-15T06:22:08Z")
### Game Version: 101.101.32708.0 4381514 - Platform: Steam ### Edit1: The problem persist in Game Version 101.101.32911.0 4395365 ### Issue: I’m trying to play ranked matches, using the match making. I find a match, and start to play. About 5 minutes after, I am disconnected. And I don’t know why, since all my others Steam games have normal connectivity. After this, I lost my connection with multiplayer lobbies. I am sent back to the main menu, and have issues to connect again with servers. Click on Multiplayer, and just after some minutes I can connect again, unless I restart the game. If I do this last one, I directly connect. I’m trying to play from Brasil, and first, I didn’t connect with Xbox Live, but even after I connected I faced these issues. ### Reproduction Steps: 1. Start the game. 2. Click on Multiplayer. 3. Go on first tab (ranked matches looby). 4. Enter the queue. 5. Play about 5 minutes. Just this. On image: “You have been disconnected from network. Check your connection and try again.” ![Screenshot_1](https://cdn.ageofempires.com/aoe-forums/original/3X/e/3/e392dd45f360184eadd3614f7b3bb88096c8e988.jpeg) ---
**Author:** ![SiodaDaBos](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/siodadabos/32/30722_2.png) [@SiodaDaBos](https://forums.ageofempires.com/u/SiodaDaBos)\ **Post date:** [November 15, 2019, 9:14am UTC](https://forums.ageofempires.com/t/disconnect-after-few-minutes-playing-multiplayer-problem-persists-after-update/61127/2 "2019-11-15T09:14:17Z")
Same thing happening to me ---
**Author:** ![Daffan4833](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/daffan4833/32/29244_2.png) [@Daffan4833](https://forums.ageofempires.com/u/Daffan4833)\ **Post date:** [November 15, 2019, 9:56am UTC](https://forums.ageofempires.com/t/disconnect-after-few-minutes-playing-multiplayer-problem-persists-after-update/61127/3 "2019-11-15T09:56:41Z")
Same here. Literally just happened 5 minutes ago. ---
**Author:** ![RecklessTrolll](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/recklesstrolll/32/31712_2.png) [@RecklessTrolll](https://forums.ageofempires.com/u/RecklessTrolll)\ **Post date:** [November 15, 2019, 10:49am UTC](https://forums.ageofempires.com/t/disconnect-after-few-minutes-playing-multiplayer-problem-persists-after-update/61127/4 "2019-11-15T10:49:29Z")
Same thing happening to me. I have the steam version, and the windows store version via gamepass. Problem exists with both of these. Hoping for a fix for this, great game from my younger years, just want the multiplayer to work! ---
**Author:** ![BasilicRumeur1](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/b/e68b1a/32.png) [@BasilicRumeur1](https://forums.ageofempires.com/u/BasilicRumeur1)\ **Post date:** [November 15, 2019, 4:47pm UTC](https://forums.ageofempires.com/t/disconnect-after-few-minutes-playing-multiplayer-problem-persists-after-update/61127/5 "2019-11-15T16:47:53Z")
Same problem again, was playing multiplayer with a friend against two computer players and my friend got disconnected first, then i kept playing for 2 minutes before I was eventually disconnected as well :// ---
**Author:** ![anon97374290](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/a/76d3ee/32.png) [@anon97374290](https://forums.ageofempires.com/u/anon97374290)\ **Post date:** [November 15, 2019, 6:13pm UTC](https://forums.ageofempires.com/t/disconnect-after-few-minutes-playing-multiplayer-problem-persists-after-update/61127/6 "2019-11-15T18:13:40Z")
Happened to me many times in winning games. I need my points back! ---
**Author:** ![hacktyne](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/h/8491ac/32.png) [@hacktyne](https://forums.ageofempires.com/u/hacktyne)\ **Post date:** [November 15, 2019, 8:15pm UTC](https://forums.ageofempires.com/t/disconnect-after-few-minutes-playing-multiplayer-problem-persists-after-update/61127/7 "2019-11-15T20:15:41Z")
Same here still happens. ---
**Author:** ![MicSoftsucks](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/micsoftsucks/32/30860_2.png) [@MicSoftsucks](https://forums.ageofempires.com/u/MicSoftsucks)\ **Post date:** [November 15, 2019, 2:34pm UTC](https://forums.ageofempires.com/t/disconnect-after-few-minutes-playing-multiplayer-problem-persists-after-update/61127/8 "2019-11-15T14:34:26Z")
I and my friends are hardly able to create a lobby/join a lobby. Is this a common issue? ---
**Author:** ![DayCamp18658316](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/daycamp18658316/32/29229_2.png) [@DayCamp18658316](https://forums.ageofempires.com/u/DayCamp18658316)\ **Post date:** [November 15, 2019, 9:39pm UTC](https://forums.ageofempires.com/t/disconnect-after-few-minutes-playing-multiplayer-problem-persists-after-update/61127/9 "2019-11-15T21:39:18Z")
I’ve been having the same problem, on ranked and unranked multiplayer games! ---
**Author:** ![CaptainO5k](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/captaino5k/32/53760_2.png) [@CaptainO5k](https://forums.ageofempires.com/u/CaptainO5k)\ **Post date:** [November 15, 2019, 10:06pm UTC](https://forums.ageofempires.com/t/disconnect-after-few-minutes-playing-multiplayer-problem-persists-after-update/61127/10 "2019-11-15T22:06:52Z")
Same here, disconnected from multiplayer games between 4-10minutes. I probably only managed to complete 20% of multiplayer games,hope this has top priority to be fixed ---
**Author:** ![CePeJota](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/cepejota/32/29254_2.png) [@CePeJota](https://forums.ageofempires.com/u/CePeJota)\ **Post date:** [November 16, 2019, 1:14am UTC](https://forums.ageofempires.com/t/disconnect-after-few-minutes-playing-multiplayer-problem-persists-after-update/61127/11 "2019-11-16T01:14:55Z")
I’ve been having the same problem, I got disconnected in all the games I’ve played. I’ve tryed turning off the windows Firewall but It didn’t help. ---
**Author:** ![DayCamp18658316](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/daycamp18658316/32/29229_2.png) [@DayCamp18658316](https://forums.ageofempires.com/u/DayCamp18658316)\ **Post date:** [November 17, 2019, 12:13am UTC](https://forums.ageofempires.com/t/disconnect-after-few-minutes-playing-multiplayer-problem-persists-after-update/61127/12 "2019-11-17T00:13:51Z")
Anyone can help with that? i really want to play but i dc every game! ---
**Author:** ![Santfhiel](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/s/a698b9/32.png) [@Santfhiel](https://forums.ageofempires.com/u/Santfhiel)\ **Post date:** [November 17, 2019, 2:00am UTC](https://forums.ageofempires.com/t/disconnect-after-few-minutes-playing-multiplayer-problem-persists-after-update/61127/13 "2019-11-17T02:00:55Z")
Having the same problem here, getting disconnected between 5-10 minutes. I’m also trying to play from Brazil. ---
**Author:** ![Callumpy](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/callumpy/32/42625_2.png) [@Callumpy](https://forums.ageofempires.com/u/Callumpy)\ **Post date:** [November 17, 2019, 11:39am UTC](https://forums.ageofempires.com/t/disconnect-after-few-minutes-playing-multiplayer-problem-persists-after-update/61127/14 "2019-11-17T11:39:31Z")
Same issue for me too. I made a new post about this as I also noticed the game kills my network adaptor at the same time the disconnect in game happens. [AoE2:DE Kills Network Adaptor - Age of Empires II / Report a Bug (Definitive Edition) - Age of Empires Forum](https://forums.ageofempires.com/t/aoe2-de-kills-network-adaptor/61878) ---
**Author:** ![Porpeta1](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/p/6bbea6/32.png) [@Porpeta1](https://forums.ageofempires.com/u/Porpeta1)\ **Post date:** [November 17, 2019, 4:37pm UTC](https://forums.ageofempires.com/t/disconnect-after-few-minutes-playing-multiplayer-problem-persists-after-update/61127/15 "2019-11-17T16:37:05Z")
Same problem here. The game is unplayable. ---
**Author:** ![everleegend](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/e/c67d28/32.png) [@everleegend](https://forums.ageofempires.com/u/everleegend)\ **Post date:** [November 17, 2019, 5:20pm UTC](https://forums.ageofempires.com/t/disconnect-after-few-minutes-playing-multiplayer-problem-persists-after-update/61127/16 "2019-11-17T17:20:27Z")
Same problem here. Please fix as soon as possible ---
**Author:** ![bndepaula](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/bndepaula/32/30629_2.png) [@bndepaula](https://forums.ageofempires.com/u/bndepaula)\ **Post date:** [November 17, 2019, 8:57pm UTC](https://forums.ageofempires.com/t/disconnect-after-few-minutes-playing-multiplayer-problem-persists-after-update/61127/17 "2019-11-17T20:57:56Z")
Same here and i’m from Brazil too. Are you guys using NET/Claro as your internet service provider too? Obviously there’s a problem that AOE team must fix, but i still believe that there is a route problem between AOE II DE brazilian server and our ISP. What do u say guys? Also using NET/Claro? ---
**Author:** ![Kibbe](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/kibbe/32/42246_2.png) [@Kibbe](https://forums.ageofempires.com/u/Kibbe)\ **Post date:** [November 17, 2019, 9:47pm UTC](https://forums.ageofempires.com/t/disconnect-after-few-minutes-playing-multiplayer-problem-persists-after-update/61127/18 "2019-11-17T21:47:47Z")
This is a global problem, it’s not your ISPs fault. Have you guys tried following these steps? > **[Age of Empires II: DE Support - Age of Empires](https://www.ageofempires.com/support/aoe2/#lan-issues)** > > Having trouble playing, buying, or enjoying Age of Empires II: Definitive Edition? Not to worry! We’ve collected a list of issues and solutions here to help you get back to the game! Looking for help with another game? Visit our Support... Additionally, you can try updating Windows 10, logging into Xbox Console Companion App and verifying the game files on Steam. ---
**Author:** ![MasterSncKnight](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/mastersncknight/32/33111_2.png) [@MasterSncKnight](https://forums.ageofempires.com/u/MasterSncKnight)\ **Post date:** [November 17, 2019, 9:53pm UTC](https://forums.ageofempires.com/t/disconnect-after-few-minutes-playing-multiplayer-problem-persists-after-update/61127/19 "2019-11-17T21:53:16Z")
those aren’t LAN matches tho, those issues are happening with games connected to the servers btw my friend has the same problem, he did everything u said and the problem still continues ---
**Author:** ![Callumpy](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/callumpy/32/42625_2.png) [@Callumpy](https://forums.ageofempires.com/u/Callumpy)\ **Post date:** [November 17, 2019, 9:54pm UTC](https://forums.ageofempires.com/t/disconnect-after-few-minutes-playing-multiplayer-problem-persists-after-update/61127/20 "2019-11-17T21:54:09Z")
I’m in the UK on Hyperoptic, it’s certainly not ISP or network related. Only happens on this game. [Next page](https://forums.ageofempires.com/t/disconnect-after-few-minutes-playing-multiplayer-problem-persists-after-update/61127.md?page=2)