GAME INFORMATION
These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.
- GAME BUILD #: 12936891
- GAME PLATFORM: Steam
- OPERATING SYSTEM: Windows 10
ISSUE EXPERIENCED
DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.
I start the game, go immediately to ranked matchmaking. I find a match, 4v4. Match is about to start, but it times out. Connection to multiplayer services lost. I need to reconnect in the main menu.
Even this is annoying. But it gets worse!
The probem is that after this, I get matchmaking ban. I did nothing wrong, yet I am being punished.
This problem occurs for about 6 month now (I didn’t keep track of it), and is not specific to a build number, nor an installation. Happens in the US with my laptop, happens in EU with my PC.
FREQUENCY OF ISSUE
How often does the issue occur? CHOSE ONE; DELETE THE REST!
- 50% of the time / matches I play (FREQUENTLY)
REPRODUCTION STEPS
List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!
Here’s the steps to reproduce the issue:
- Start the game.
- Enter matchmaking, get into a match, wait for the countdown.
- Either during the countdown, or during entering the match (after countdown, before getting into the actual game), the connection to the matchmaking server is lost, and I get 1/5/10/30 minute ban.
EXPECTED RESULT
What was SUPPOSED to happen if the bug you encountered were not present?
- No disconnect
- Game should start
- Even if there is some technical issues (disconnect for other reasons), NOT GETTING A BAN!
IMAGE
ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.
- sorry no image, use your imagination.
GAME FILES (SAVE / RECORDING)
Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.
- bug not specific to game issue