Dont open the game

so listen what happened i need help. my computer is new with good features. when i go to open aoe iv it starts with a big screen and then it shrinks and hangs while i hear the sound of the game. i disabled kaspersky, i disabled windows defender, i did update the drivers, I updated the game files, but the game still gets stuck and doesn’t open. But on the laptop that has lower features, it opens normally, what’s going on?