# Dropping when playing on Brazilian server **URL:** \ **Category:** II - Report a Bug\ **Created:** [July 1, 2020, 11:17am UTC](https://forums.ageofempires.com/t/dropping-when-playing-on-brazilian-server/86109 "2020-07-01T11:17:39Z")\ **Posts on this page:** 19\ **Page:** 2
**Author:** ![GMEvangelos](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/gmevangelos/32/28747_2.png) [@GMEvangelos](https://forums.ageofempires.com/u/GMEvangelos)\ **Post date:** [July 21, 2020, 11:59pm UTC](https://forums.ageofempires.com/t/dropping-when-playing-on-brazilian-server/86109/22 "2020-07-21T23:59:16Z")
Good day, everyone! We’ve been following the reports on this matter and would like to collect some additional information from those affected. If you are either being forced to play on the Brazil server and/or experience connection issues when you do, **please send me a private message** if you are willing to generate advanced networking logs for the team. I will get back to you as soon as possible with details and instructions. Thank you all for taking the time to report this problem, and I look forward to hearing from you! ---
**Author:** ![Harooooo1](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/harooooo1/32/137793_2.png) [@Harooooo1](https://forums.ageofempires.com/u/Harooooo1)\ **Post date:** [August 2, 2020, 11:27am UTC](https://forums.ageofempires.com/t/dropping-when-playing-on-brazilian-server/86109/23 "2020-08-02T11:27:47Z")
I really think you need to disable the Brazil server in matchmaking untill you actually find a way to fix it. So many games are ruined, which is ruining the games’ multiplayer population by letting people play on bugged servers cos I don’t think many people are willing to keep queueing after a few drops in a row. Yesterday I played around 10-ish ranked teamgames, around 2200 tg elo. 4 of those games someone disconnected or dropped early, and all 4 of those are brazilian server. Today i tried 1 game at multiplayer, freeze at loading screen, check which server it is on aoe2net, and yep its the excuse of a Brazil server. ---
**Author:** ![anon35302250](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/a/bbe5ce/32.png) [@anon35302250](https://forums.ageofempires.com/u/anon35302250)\ **Post date:** [August 2, 2020, 9:49pm UTC](https://forums.ageofempires.com/t/dropping-when-playing-on-brazilian-server/86109/24 "2020-08-02T21:49:35Z")
Hi, all. First of all, this bug is super annoying. It is ruining the experience of playing multiplayer with my friends. The description of the issue is the same here, the UI freezes, I cannot move units, select anything, just the song keeps playing. However, my case is a bit different. I am based in Europe and my 2 friends are based in Brazil. Sometimes the server assigned is UK and sometimes is Brazil. When the server is UK, the crash happens to one of my brazilian friends. When the server is Brazil, the crash happens to me. PS: Normally this doesn’t happen in 2v2, only 3v3 PS2: Happens on Ranked Team Random Maps and Lobby too PS3: There is no log dump or windows event entry when this bug happens. ---
**Author:** ![TIMMASH](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/timmash/32/32403_2.png) [@TIMMASH](https://forums.ageofempires.com/u/TIMMASH)\ **Post date:** [August 3, 2020, 1:16am UTC](https://forums.ageofempires.com/t/dropping-when-playing-on-brazilian-server/86109/25 "2020-08-03T01:16:47Z")
**NEW TEMP FIX** Hey guys, I have a new fix that I’ve played 10+ games on Brazilian server with no drop. If i plug in my Android phone to my PC via USB and enable ‘USB tethering’ it works fine. PS - I disable 4G data on my phone, so it is still using my home wifi (so it is still using same internet connection/ISP, basically phone is acting as a network card) - leads me to believe that it could be related to my PC network adaptor or it’s drivers (again - only happens when playing on Brazil server). If you look at [aoe2.net](http://aoe2.net) comments section, there are many many people complaining about drops and lag on Brazil server…also that a disproportionate number of players end up on that server despite their physical location. @GMEvangelos FYI might be a solution to tell others until it is fixed. ---
**Author:** ![Harooooo1](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/harooooo1/32/137793_2.png) [@Harooooo1](https://forums.ageofempires.com/u/Harooooo1)\ **Post date:** [August 3, 2020, 2:48pm UTC](https://forums.ageofempires.com/t/dropping-when-playing-on-brazilian-server/86109/26 "2020-08-03T14:48:36Z")
Having to use phone is not a solution. Not all of us are able to make it work like that. Also again I got a drop, seems like every 1st game of the day is a drop on the loading screen. And instant loss. And ofc i go to aoe2net and its brazil. You developers are really giving off an incompetent attitude like you don’t even care, not being able to do anything about a CORE issue, at least give some BAND AID fix like disabling brazil server for the time being. It will probably be a miracle if this gets fixed before september or october. Why does this happen? The loading screen loading forever, not letting me inside the game. Today happened 2 games in a row, yesterday only once. both games in brazil today ![image](https://cdn.ageofempires.com/aoe-forums/original/3X/6/e/6e8ac3519692fd10e34a23a8b84164ca89195ba6.png) ---
**Author:** ![SirHumungus](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/sirhumungus/32/34806_2.png) [@SirHumungus](https://forums.ageofempires.com/u/SirHumungus)\ **Post date:** [August 3, 2020, 3:11pm UTC](https://forums.ageofempires.com/t/dropping-when-playing-on-brazilian-server/86109/27 "2020-08-03T15:11:18Z")
> [@Harooooo1](#): > > Having to use phone is not a solution. Not all of us are able to make it work like that. I have a solution as well, and I think this is something everyone can use. You need a usb cable which has a micro-usb port on one end and a regular usb connection on the other. These are most commonly found with android devices but you can get them anywhere. Then, just plug the usb side into your computer, and plug this into the micro-usb port: [https://www.argos.co.uk/product/8151937](https://www.argos.co.uk/product/8151937) Let me know how it goes. ---
**Author:** ![Laxarus](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/l/50afbb/32.png) [@Laxarus](https://forums.ageofempires.com/u/Laxarus)\ **Post date:** [August 4, 2020, 7:11pm UTC](https://forums.ageofempires.com/t/dropping-when-playing-on-brazilian-server/86109/29 "2020-08-04T19:11:59Z")
I am consistently being thrown to Brazil server from Asia which is probably the furthest server considering my location. After some 3-4 mins I drop out of game. This issue most probably came with the new patch, because, the first time I was in Brazil server was 16 days ago according to [aoe2.net](http://aoe2.net). Super annoying. ---
**Author:** ![EzPzBR0](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/ezpzbr0/32/54081_2.png) [@EzPzBR0](https://forums.ageofempires.com/u/EzPzBR0)\ **Post date:** [August 5, 2020, 6:44am UTC](https://forums.ageofempires.com/t/dropping-when-playing-on-brazilian-server/86109/30 "2020-08-05T06:44:26Z")
I’ve been having the same issue for over 2 months, all on Brazil server and i live in New Zealand. ---
**Author:** ![SirHumungus](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/sirhumungus/32/34806_2.png) [@SirHumungus](https://forums.ageofempires.com/u/SirHumungus)\ **Post date:** [August 7, 2020, 9:59am UTC](https://forums.ageofempires.com/t/dropping-when-playing-on-brazilian-server/86109/31 "2020-08-07T09:59:20Z")
Ive finally started checking the servers when disconnects happen. Every single time, literally every single time, it’s the Brazil server… They need to shut it down. ---
**Author:** ![anon35302250](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/a/bbe5ce/32.png) [@anon35302250](https://forums.ageofempires.com/u/anon35302250)\ **Post date:** [August 8, 2020, 5:34pm UTC](https://forums.ageofempires.com/t/dropping-when-playing-on-brazilian-server/86109/32 "2020-08-08T17:34:03Z")
Please devs, at least some response here… it is affecting loads of people ---
**Author:** ![TIMMASH](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/timmash/32/32403_2.png) [@TIMMASH](https://forums.ageofempires.com/u/TIMMASH)\ **Post date:** [August 9, 2020, 4:36am UTC](https://forums.ageofempires.com/t/dropping-when-playing-on-brazilian-server/86109/33 "2020-08-09T04:36:00Z")
**Another temp fix** for me is that I have a spare network card for my desktop PC, 5 games on Brazil servers today with no drop on that card (still get a some decent lag spikes here and there - but no drop). The card is worse than the one I was using, but at least i don’t get drops. Makes me wonder if it’s a hardware/drivers thing…regardless, still we should not be getting placed on the brazil server so often. ---
**Author:** ![WoodsierCorn696](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/woodsiercorn696/32/29332_2.png) [@WoodsierCorn696](https://forums.ageofempires.com/u/WoodsierCorn696)\ **Post date:** [August 9, 2020, 2:26pm UTC](https://forums.ageofempires.com/t/dropping-when-playing-on-brazilian-server/86109/34 "2020-08-09T14:26:41Z")
> [@anon97534755](#): > > Please devs, at least some response here… it is affecting loads of people Here you go, the response of a dev: > [@GMEvangelos](#): > > Good day, everyone! We’ve been following the reports on this matter and would like to collect some additional information from those affected. If you are either being forced to play on the Brazil server and/or experience connection issues when you do, **please send me a private message** if you are willing to generate advanced networking logs for the team. I will get back to you as soon as possible with details and instructions. > > Thank you all for taking the time to report this problem, and I look forward to hearing from you! ---
**Author:** ![SirHumungus](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/sirhumungus/32/34806_2.png) [@SirHumungus](https://forums.ageofempires.com/u/SirHumungus)\ **Post date:** [August 10, 2020, 3:50pm UTC](https://forums.ageofempires.com/t/dropping-when-playing-on-brazilian-server/86109/35 "2020-08-10T15:50:00Z")
Another day, same old, same old. Still the Brazil server on which every single disconnect happens… ---
**Author:** ![GMEvangelos](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/gmevangelos/32/28747_2.png) [@GMEvangelos](https://forums.ageofempires.com/u/GMEvangelos)\ **Post date:** [August 13, 2020, 10:39pm UTC](https://forums.ageofempires.com/t/dropping-when-playing-on-brazilian-server/86109/36 "2020-08-13T22:39:27Z")
Thank you all for the reports! The issue of games spinning up on the Brazil server when all participants are in a different territory should have been fixed with Tuesday’s maintenance: > [@hammer\_and\_wrench Server Maintenance - Tuesday, August 11 - AoE II: DE, AoE: DE](https://forums.ageofempires.com/t/server-maintenance-tuesday-august-11-aoe-ii-de-aoe-de/92235/5): > > +1 SERVER MAINTENANCE COMPLETE! Let us know if you continue to experience connectivity issues over in the discussion forum! Notably, players outside of the Brazil server region should no longer matchmake on the South Brazil server. If your matches continue to be exclusively made on that server while playing from outside the region, please let us know! Enjoy your games! If you are notice that you’re still connecting to the server from an outside region, please let me know so I can follow up on your behalf. If you are experiencing performance issues on the server, **please open a new thread to discuss that particular issue in a separate thread.** Thank you all for the reports! ---
**Author:** ![OutlaWoftOrN](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/o/58956e/32.png) [@OutlaWoftOrN](https://forums.ageofempires.com/u/OutlaWoftOrN)\ **Post date:** [August 14, 2020, 5:26pm UTC](https://forums.ageofempires.com/t/dropping-when-playing-on-brazilian-server/86109/37 "2020-08-14T17:26:01Z")
Team games are unplayable right now because at least 1 player will disconnect at a random point in time. This is especially evident in 4v4 games. It happens every game, regardless of server (I have personally seen it happening in almost every game on the US West server). ---
**Author:** ![VenaticJungle18](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/venaticjungle18/32/30480_2.png) [@VenaticJungle18](https://forums.ageofempires.com/u/VenaticJungle18)\ **Post date:** [August 19, 2020, 6:50am UTC](https://forums.ageofempires.com/t/dropping-when-playing-on-brazilian-server/86109/38 "2020-08-19T06:50:52Z")
finally largely improved after getting away from Brazil server!! ---
**Author:** ![CreamyNebula](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/c/b19c9b/32.png) [@CreamyNebula](https://forums.ageofempires.com/u/CreamyNebula)\ **Post date:** [August 23, 2020, 12:23am UTC](https://forums.ageofempires.com/t/dropping-when-playing-on-brazilian-server/86109/39 "2020-08-23T00:23:41Z")
I’m having this issue quite often, and not just on the Brazil Server, just had this bug ruin a game now on server US East. My internet and wifi did not drop, but I “Lost connection to the server… Attempting to reconnect” ---
**Author:** ![HongeyKong11](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/hongeykong11/32/30879_2.png) [@HongeyKong11](https://forums.ageofempires.com/u/HongeyKong11)\ **Post date:** [August 23, 2020, 12:37pm UTC](https://forums.ageofempires.com/t/dropping-when-playing-on-brazilian-server/86109/40 "2020-08-23T12:37:08Z")
Just remove the bloody server if you cant fix it ---
**Author:** ![Chocolate6159](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/chocolate6159/32/146969_2.png) [@Chocolate6159](https://forums.ageofempires.com/u/Chocolate6159)\ **Post date:** [April 19, 2024, 5:19am UTC](https://forums.ageofempires.com/t/dropping-when-playing-on-brazilian-server/86109/41 "2024-04-19T05:19:53Z")
Was this happening four years ago? Dang… No hopes on they solving this then… 2024 and this is still a problem. I’m playing on Brazilian server multiplayer matches and after a time playing it starts losing connection and reconnecting. Making it impossible to play. The weird thing is that my friends in the same match have no issue at all with that. We are neighbors… [Previous page](https://forums.ageofempires.com/t/dropping-when-playing-on-brazilian-server/86109.md?page=1)