Error starting AOE 2 DE - Freezing and unresponsive message

:arrow_forward: GAME INFORMATION

  • GAME PLATFORM: Steam
  • OPERATING SYSTEM: Windows 11

:arrow_forward: ISSUE EXPERIENCED

I’ve tried uninstalling the game, deleting the local numbers folder, updating everything and nothing, when I open the game the initial screen freezes as if it wanted to load an overlay (like when they present you a new campaign for example). You can hear the music, I see the mouse icon but as soon as I try to click and get a response… it freezes and I have to close it. Also the process hangs and the message “PLAYING” keeps appearing on Steam. If I hit stop it stays on “STOPPING” until I turn off or restart the computer.

I use an AMD Radeon RX 7800 XT and I only have problems with this game. I’ve tried Dayz which I have installed right now and it works great.

Can you help me? Thank you very much!

:arrow_forward: FREQUENCY OF ISSUE

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

Here’s the steps to reproduce the issue:

  1. Start the game and freeze screen