I’ve had an Age of Empires III and an ESO account for quite some time and played multiplayer multiple times. Left the game for a while and game back today, and forgot all the information to my account, so went onto the account retrieval tool to see about getting my account. When I put in my cd key and product id etc. to get my password, it doesnt send me the email, and also if i put it into the username retriever, it returns a username which is not mine, nor has it ever been mine. However it still remembers my name as being an account and remembers my security question (sadly I cant seem to remember the answer to my security question). Any ideas on how to fix this?