Extremely long loading times after latest update

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: V100.12.23511.0
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED


Loading times are extremely long: up to 3 min. The screen where you see the map loads fine and in a few seconds due to my fast pc and internet, then it gets stuck on the following screen for up to 3 min.

This issue first appeared when I played the preview build as part of the ESOC group. It continues to happen on the regular update from today. I have verified the integrity of my steam files, deleted maps and verified, but that did not work. Thank you in advance!

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • Less than 25% of the time / matches I play (RARELY)
  • 25% of the time / matches I play (SOMETIMES)
  • 50% of the time / matches I play (FREQUENTLY)
  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe3Ysav) or GAME RECORDING (.aoe3Yrec) of the match where you encountered the issue. Link it below if using an external file service.

1 Like

I have this issue as well.

@SahintheFalcon Uninstall any external AV software like Malwarebytes or AVG. That will fix it.

@MrBramboy already solved the issue, turned out he installed Malwarebytes so it wasn’t because of the update.