"Fatal error reported by game" Problem

Hi everyone,
In AOE 3 I’m getting an error “fatal error reported by game”. This happens when I try to change resolution or turn on windowed mode. I’ve tried changing the config files to have the game start in windowed mode, didn’t change anything. I also tried turning on different compatibility modes, also nothing.

Any help is much appreciated!

I have the same problem I don’t find any way to solve it.