First online game in session won't load

Age of Empires II: DE II - Report a Bug
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edit: sorry wrong forum i needed aoe IV forum, couldnt see how to delete the topic, thanks mods!

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Two examples:

WhatsApp Image 2022-05-05 at 16.59.11
WhatsApp Image 2022-05-05 at 16.59.111200×1599 157 KB

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WhatsApp Image 2022-05-03 at 13.20.12
WhatsApp Image 2022-05-03 at 13.20.121080×1920 263 KB