Forgot online password

I forgot my password for my Age of Empires 3 online account. I am trying to reset the password for the my user, however I have not received any email after using https://esoaccounts.agecommunity.com/PasswordReset.aspx. Is there someone else I can email to, as I’ve emailed age3.help@ensemblestudios.com, but it bounced back?