Francis Drake challenge finished, but the skin is still locked

Age of Empires III: DE III - Report a Bug
21

Howdy, y’all :cowboy_hat_face:

We’ll take a look at this soon! For now, please try some troubleshooting steps:

  1. Disable all mods if there are any enabled.
  2. Quit the game and quit steam (Steam\Exit), or restart the PC, then launch again.
  3. Wait on the main menu for a 30-60 sec as the connection to the server may need time to be established.

If there’s still no luck claiming the reward, you may have to join Multiplayer or single player Skirmish - even if it’s private and you resign right away, the game should still flag that you’ve contributed to the event.

Last resort: send me your user profile ID number in a direct message. The profile ID number is the title of the game folder here C:\Users\<YOURUSERNAME>\Games\Age of Empires 3 DE

It will be a long number like <00000000000000000>
Once we have that number, we’re able to look it up on the server and manually unlock the reward if we see the conditions have been met. :white_check_mark:

Thanks, everyone! :sparkles:

14 Likes
22

Hi! Thanks for the answer. As for the last point, I have a problem with the profile icons, I lost all of them that I gathered across the years since the game released when I changed my pc, and the team tried to help me but to no avail. I even sent a ticket and they couldn’t helped me. Could it be possible to restore my icons again providing that number? Is really discouraging ha being lost all that work, weekly rewards and the many many challenges I made for them.

Hope it can be done, thank you

23

I’m also being unable to connect the game to my Microsoft
I even tried reinstalling the whole thing

25

Hello!

User profile ID is 2535437863427231
Please help with the unlock.
Thank you, Breadalus

26

Mine is 76561198059588195

Hopethe skin can be unlocked (and my lost profile icons too, please)

Thanks!

27

Hi

Played several singleplayer matches and it didn’t unlock it.

My ID is: 76561198128189577

Thank you for investigating this issue.

29

Hi

Please help, i have the same problem and tried everything :sob: my ID 76561198165549869.

Thanks!!!

30

Hi, Im having the same issue. My game ID is 76561198097791483. Thanks in advance :slight_smile:

31

Hi, my user profile ID number is 76561198303423212.
thanks

32

Here’s mine: 76561199025810682

33

Hello, my user profile ID number is 76561198044381890, sorry for inconvenience.

34

I tried everything, nothing works :slightly_frowning_face:

My ID: 76561198024503430

35

Where do I find this?

36

the skin is still not coming up and had a hard time finding my game ID earlier.
I think I found it, its 76561198006516339

Hope that helps.

37

My profile number is 76561198271404290

I also still have no access to the skin.

38

I also got the popup to unlock the Explorer skin, but the skin is still locked.

My profile ID is 76561198006036406

39

Hello!

My user profile ID is 76561198112778130
Pleease help with the unlock.
Thank you, Breadalus.

40

ahoy !

My user profile ID is 76561198007263140

i had the popup but it didnt unlock :frowning:

42

My ID is 76561198017424855
Got the popup, resigned the game in multiplayer, restarted PC and Steam - nothing worked :confused:

43

Since everyone posts it here, I’ll do the same

I’ve tried following your troubleshooting about claiming the challenge reward, unfortunately to no avail.
My profile number is 76561198156182350.