Hello,
I am experiencing frequent crashes while playing Age of Empires IV on Xbox. Recently, around the end of the current season, the game became almost unplayable.
Platform: Xbox Series X / S
Control: Gamepad
Mode: Ranked crossplatform
Frequency: Approximately 8 out of 10 matches crash
When: After 10–20 minutes into a match
As a result, I have lost all ranking progress and rewards. Right now, my only wish is to play the game without crashes. I am aware that other players have reported similar issues.
While looking for solutions, I found several forum threads from 2023 and 2024 describing exactly the same issue. In those discussions, it was stated that the problem had been fixed by patches at the time. However, it seems that the crashes have returned in 2025 and the game is currently very unstable on Xbox.
Since I cannot attach logs from Xbox, I hope this description helps.
Could you please investigate this issue or provide any advice?
Thank you.