Full Desktop with 3x Monitors at 4k (11520 x 2160) - Invisible units and structures

Age of Empires II: DE II - Report a Bug
1

:arrow_forward: GAME INFORMATION

  • GAME BUILD #: 101.102.48944.0
  • GAME PLATFORM: Microsoft Store
  • OPERATING SYSTEM: Windows 11

:arrow_forward: ISSUE EXPERIENCED

If you select full desktop display settings with 3x monitors (these happen to be running 4K resolution), all the units disappear, including the trees. Only the ground is present. The surrounding UI appears fine though.
If you attempt to zoom-in, the units appear but with glitches and with poor rendering.

:arrow_forward: FREQUENCY OF ISSUE

Always

:arrow_forward: REPRODUCTION STEPS

Here’s the steps to reproduce the issue:

  1. Plug in 3x monitors
  2. Select Full Desktop within the Graphic Settings (so it spans all 3x monitors)
  3. Load up a game
  4. Notice that you only see the floor.

:arrow_forward: EXPECTED RESULT

It should work just like 1x monitor and 2x monitors?
e.g. everything is present, albeit, spanned across 3x monitors now.

:arrow_forward: IMAGE

Zoomed out

image
image1920×349 27.8 KB

Partial zoom out - horrible!

image
image1920×360 33.7 KB

Zoomed in

image
image1920×359 36.5 KB

:arrow_forward: GAME FILES (SAVE / RECORDING)

N/A

2

Hi @Jonjin86

Thanks for reporting this issue. The team is already tracking this bug with the 3 monitors at 4K.

1 Like
3

Thanks @IvanHCastro,

Please could you post a link to the tracked bug?

4

Hi @Jonjin86

The bug tracking is internal, so I´m not able to share any links with the community.

As I mentioned before, the team is aware of this issue, but we are prioritizing working on other issues that affect more players at the moment.

5

Hi @IvanHCastro

Please could we have a further update on this, as it has been 4 months?
Thanks.