Game configured to run at 1920x1080 does sometimes start in 4k

:arrow_forward: GAME INFORMATION

  • GAME BUILD #: ######
    Happened a few times before the latest patch, however started to happen in ranked games more in the latest patch

  • GAME PLATFORM: Steam / Microsoft Store
    MS store

  • OPERATING SYSTEM: Windows 10 / Windows 8 / Windows 7 / Mac / Linux
    Windows 10

:arrow_forward: ISSUE EXPERIENCED

I have a 4k laptop screen and need to play at 1920x1080 for performance reasons. No problem, however sometimes my ranked match start in 4k and after some time my laptop can not keep up with the game and I have to resign because of the resolution. It would be nice if the game would respect the configured resolution in every game I start.

:arrow_forward: FREQUENCY OF ISSUE

It seems to happen in about 35% of my games (SOMETIMES)

  • Less than 25% of the time / matches I play (RARELY)
  • 25% of the time / matches I play (SOMETIMES)
  • 50% of the time / matches I play (FREQUENTLY)
  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

Configure the game to have an different full screen resolution the native resolution.

:arrow_forward: EXPECTED RESULT

Game respects configured resolution 100% of the time

:arrow_forward: IMAGE

:arrow_forward: GAME FILES (SAVE / RECORDING)