Game crash and crash, 25% of times

Age of Empires II: DE II - Report a Bug
1

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: ######
  • GAME PLATFORM: Steam / Microsoft Store
  • OPERATING SYSTEM: Windows 10 / Windows 8 / Windows 7 / Mac / Linux

:arrow_forward: ISSUE EXPERIENCED

:point_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

25% OF THE TIME /MATCHES I PLAY,
Game crash and return to windows desktop.
Nvidia drivers updated.
Game reinstalled many times.
I am tired.

  • Less than 25% of the time / matches I play (RARELY)
  • 25% of the time / matches I play (SOMETIMES)
  • 50% of the time / matches I play (FREQUENTLY)
  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

2

Age II team,

This is such a big issue to not be addressed by now. It has been going on for several weeks. I had a few days with no issue then my game crashed again just now. Asking your customers to uninstall mods isn’t even a reasonable request nor does it even fix the issue. It’s all well and good to have these rules on the right saying don’t criticize people when nobody on the team is doing anything or clearly owning the issue.

3

We’re sorry you are having these issues, we’re already tracking this issue and still investigating.

4

Look like solved.
I had to restore my computer.
Look like noe I haven’t the problem.

Anyway I see many crash of other players when we are playing in game.
They drop usually.
Thanks.

5

Did you make any change to the game? Disable mods or something?
I’m glad it’s solved :slight_smile: