# Game crash at launch

**URL:** <https://forums.ageofempires.com/t/game-crash-at-launch/106404>\
**Category:** III - Report a Bug\
**Created:** [October 30, 2020, 4:19pm UTC](https://forums.ageofempires.com/t/game-crash-at-launch/106404 "2020-10-30T16:19:51Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Moonkiller55](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/moonkiller55/32/61383_2.png) [@Moonkiller55](https://forums.ageofempires.com/u/Moonkiller55)\
**Post date:** [October 30, 2020, 4:19pm UTC](https://forums.ageofempires.com/t/game-crash-at-launch/106404/1 "2020-10-30T16:19:51Z")

</div>

### ▶ GAME INFORMATION

- **BUILD #:** ######
- **PLATFORM:** Microsoft Store
- **OS:** Windows 10

### ▶ ISSUE EXPERIENCED

❓ _DESCRIBE THE ISSUE IN DETAIL (below). Limit to ONE issue per thread._

_Game crash_

[Capture.PNG|690x489](https://forums.ageofempires.com/uploads/short-url/liTMgQdyvWAIrFuTVvnSFdtnmcg.jpeg)

### ▶ FREQUENCY OF ISSUE

❓ _How often does the issue occur? CHOSE ONE; DELETE THE REST._

- **100%** of the time / matches I play (ALWAYS)

### ▶ REPRODUCTION STEPS

❓ _List the DETAILED STEPS we can take to reproduce the issue… Be descriptive!_

Here’s the steps to reproduce the issue:

1. Click on “Jouer” ( Microsoft Store)

### ▶ IMAGE & ATTACHMENTS

❓ _Attach a relevant PICTURE (.jpg, .png, .gif), VIDEO (.mp4, YouTube), DXDIAG FILE (.txt), or [CRASH/GAME LOGS (.aoe2record, .txt)](https://forums.ageofempires.com/t/how-to-find-and-share-save-game-and-recorded-game-files/102084) below._

-