Game Crash / Screen errors

  • GAME BUILD #: Version 101.101.43210.0 5867313
  • OPERATING SYSTEM: Windows 10

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Start the game
  2. It crashes and usually gets a strange screen
  3. (Extra info) → Yesterday when I played, everything was normal, and then today, when I started the first game, the map/screen/things were all strange (picture below). I restarted the game, everything seemed normal, I started a second game, and in the middle, some units started to disappear, and then, the game crashed (I didn’t find the record game file, I don’t know where the folder is). And now, the game doesn’t even run for more than 5 seconds, it crashes in the inicial menu, or even earlier.

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?
Normal game, normal screen.

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.