Game crash

Age of Empires II: DE II - Report a Bug
1

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: 51737
  • GAME PLATFORM: Steam
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

:point_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.

The game crashes after launch. if it helps to solve the issue my other account works great, i think is something had to do with the mods (not sure which), also because after the update the game launched perfectly after i activated the mods i restarted the game and thas when the issue started.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Launch de Game
  2. Loading Screen
  3. Black Screen
  4. Crash

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

I should see the main menu

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

i dont think i can record this but i can upload the logs.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

2021.08.12-10.56.06.txt (8.5 KB)
Age2CrashReport.txt (147 Bytes)
Age2SessionData.txt (128 Bytes)
AoE2DESteam-51737-2021.08.12-10.56.26.mdmp (342.2 KB)

2

Did you check the other threads about this problem? For some people it helped to change the Windows Language to US English.

Otherwise.

Your MDMP says this:
KERNELBASE!RaiseException+0x69
VCRUNTIME140!_CxxThrowException+0x90
msvcp140!std::_Throw_Cpp_error+0x46
msvcp140!std::_Throw_C_error+0x29
AoE2DE_s+0x789a7e

Maybe you can try to un- and then reinstall the Visual C++ Redistributables which you can download here: The latest supported Visual C++ downloads (microsoft.com)

Here are some hints for the reinstall - in case you need them: How to remove and reinstall Microsoft Visual C++ Redistributables packages | AutoCAD | Autodesk Knowledge Network

Hope that you can fix your problem very soon!

3

yes i tried but already have it in english everything ill try visual c reinstall and see if it works

4

try deleting the mods folder of that account and then reinstalling them one by one, until you find out which one cuases the crash. That worked for me.