Game Crashed

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: 100.12.23511.0
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED


I was playing the Vengeance campaign mission when suddenly my game crashed. What I did is destroyed the first outpost to the northeast of your town center, and built a market. Not sure if the crash happened right when the market was built or not because I wasn’t looking there. I received the following error below. My graphics drivers are up to date (literally did the NVIDIA update just yesterday), Windows is up to date, and so on. I had a crash a week or so ago and a support person told me to update my C++ redistributables by email, which I did, but obviously that did not fix the error since I incurred a crash again, although maybe this was just introduced in the newest update.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 25% of the time / matches I play (SOMETIMES)
    (for the game in general, have not tried playing the campaign twice)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Played Vengeance campaign
  2. Destroyed first outpost
  3. Built a market
    (not sure if this was due to something specifically in the campaign or not). Log is attached below

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

No crash

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

Age3Log.txt (5.6 KB) Age3PopcornLog.txt (7.6 KB) Age3SessionData.txt (115 Bytes)

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe3Ysav) or GAME RECORDING (.aoe3Yrec) of the match where you encountered the issue. Link it below if using an external file service.