GAME INFORMATION
These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.
- GAME BUILD #: 6150896
- GAME PLATFORM: Steam
- OPERATING SYSTEM: Windows 10
ISSUE EXPERIENCED
DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.
AGE 3 DE does not start because after the intro movie the game crashes. So i never see the start screen of age 3 DE. It started i guess after the last update.
FREQUENCY OF ISSUE
How often does the issue occur? CHOSE ONE; DELETE THE REST!
- 100% of the time / matches I play (ALWAYS)
REPRODUCTION STEPS
List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!
Here’s the steps to reproduce the issue:
- Start AGE 3 De
- Press space bar on the commercials and finally the movie with the boat
3.The game crashes, windows desktop is shown again.
EXPECTED RESULT
What was SUPPOSED to happen if the bug you encountered were not present?
that the game would start 
IMAGE
ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.
GAME FILES (SAVE / RECORDING)
Attach a SAVE GAME (.aoe3Ysav) or GAME RECORDING (.aoe3Yrec) of the match where you encountered the issue. Link it below if using an external file service.
File ‘Age3Log.txt’ opened at Sat Feb 6 18:34:29 2021
===============================================================
PreGame 24: ************* Memory Report ***************
PreGame 24: There is 26 percent of memory in use.
PreGame 24: There are 16707016 total KB of physical memory.
PreGame 24: There are 12261316 free KB of physical memory.
PreGame 24: There are 24571336 total KB of paging file.
PreGame 24: There are 16037608 free KB of paging file.
PreGame 24: There are 137438953344 total KB of virtual memory.
PreGame 24: There are 137434543540 free KB of virtual memory.
PreGame 24: There are 0 free KB of extended memory.
PreGame 24: *******************************************
PreGame 6951: Account Event - New State: AttemptingLogIn, Old State: Invalid, Last Error ID: None
PreGame 6962: startGame : Sign In SUCCESS
PreGame 6988: Game locale: English
PreGame 9499: SetupMovie: 1920 x 1080 c:\program files (x86)\steam\steamapps\common\aoe3de\Game\Movies\AOE_Microsoft.bk2
PreGame 11533: SetupMovie: 1920 x 1080 c:\program files (x86)\steam\steamapps\common\aoe3de\Game\Movies\Tantalus.bk2
PreGame 11818: SetupMovie: 1920 x 1080 c:\program files (x86)\steam\steamapps\common\aoe3de\Game\Movies\ForgottenEmpires.bk2
PreGame 12491: Game startup complete (12.47 sec)!
PreGame 12491: ------------------------------------------------------------
PreGame 13059: SetupMovie: 1920 x 1080 c:\program files (x86)\steam\steamapps\common\aoe3de\Game\Movies\IntroMovie.bk2
PreGame 14703: @@: 13708929771539038102
PreGame 15325: startGame : End
PreGame 15326: APregame : EnterMode : Start
PreGame 15326: ************* Memory Report ***************
PreGame 15326: There is 50 percent of memory in use.
PreGame 15326: There are 16707016 total KB of physical memory.
PreGame 15326: There are 8193088 free KB of physical memory.
PreGame 15326: There are 24571336 total KB of paging file.
PreGame 15326: There are 10735552 free KB of paging file.
PreGame 15326: There are 137438953344 total KB of virtual memory.
PreGame 15326: There are 137429134060 free KB of virtual memory.
PreGame 15326: There are 0 free KB of extended memory.
PreGame 15326: *******************************************
PreGame 15336: APregame : EnterMode : Create Home City
PreGame 15336: APregame : EnterMode : Activate sounds and set camera
PreGame 15336: APregame : EnterMode : EnterScreen : Start
PreGame 15336: APregame : EnterMode : EnterScreen : End
PreGame 15582: APregame : EnterMode : End
PreGame 16496: APregame : LeaveMode : Start
PreGame 16497: APregame : LeaveMode : Destroyed City
PreGame 16497: APregame : LeaveMode : End